This month out of curiosity I opened my Vodafone detailed bill and noticed that I was charged Rs. 2.88 under VF Mobile Connect. Now I already have a data plan (Rs. 125 for 1 GB 2G data). I had used 461500 KB in January 2015. I contacted vodafone care and the reply I received is hilarious! Couldn't stop myself from sharing with you.
Off the top of my head, I am thinking this may be related to few calls I tried through Viber. Since there was this talk of charging Internet calls. I did try calling a couple of people through Viber last month but the call hadn't gone through.
Any thoughts on this?
{Moshel}HI
{VF Care}Good Evening! I am VF Care. How may I help you?
{Moshel}I have a question regarding this month's bill
{VF Care}Are you inquiring for the same number: 98259XXXXX?
{Moshel}yes
{Moshel}under VF Mobile Connect it shows usage as 461500 KB (which is roughly around 461 MB)
{VF Care}Okay Sir.
{Moshel}However I am charged Rs. 2.88 for it
{VF Care}Let me check this, please
{Moshel}As far as I know my plan is 1GB 2G data @ Rs. 125 for 1 month
{Moshel}Then why this charge?
{VF Care}Okay Sir.
{VF Care}I will help you with this.
{VF Care}Please be online for this.
{Moshel}Thanks!
{VF Care}Sir as I can see the rates for data usage is wrong by Rs 2.8.
{VF Care}As you cover a 1 gb data usage.
{VF Care}Still charged Rs 2.8 more.
{Moshel}Yes...I see in the detailed bill at few places, even on 1st january, Rs. 0.04 were charged
{Moshel}what is the reason
{VF Care}Sir I am unaware for the reason .
{Moshel}01/01/15-19:44:00
VF Mobile Connect
10
0.04
{VF Care}Sir I am sorry for this charge.
{Moshel}That's the reply you have really???
{VF Care}Sir all the things are proper .
{VF Care}Even I am confused about the charges.
{Moshel}16/01/15-21:24:11 VF Mobile Connect 480 1.92
{Moshel}Rs. 1.92 charged on 16th
{Moshel}This is a low amount this time. But how do I know if the amount gets piled up in the coming days/months
{VF Care}sir I am really sorry for this.
{VF Care}sir You need not worry for this.
{Moshel}I don't want your sorry. All I want is the reason. If you don't know it/have it then ask your superiors and send the notification to me
{VF Care}Sir as I see this is a very small amount.
{VF Care}
Yet it is of a concern.
{Moshel}Yes. Today it's a small amount but you never know, next month I may be bombed with Rs. 50 or 100 for this. Hence, I want the reason.
{VF Care}Sir I think the charges might ne because of the paid sites. browsing.
{Moshel}If I browse paid sites, I will pay to the site. Why should I pay you.
{Moshel}I am paying for your internet plan.
{VF Care}sir but the websites charges are shown and charged from bill.
{Moshel}Yes but it is not here. Very clearly your bill shows data usage and charges for data usage.
{Moshel}If I have purchased from a "paid" site it will show separately under usage charges as a separate line item
{VF Care}Sir That is why I am also concerend for the same.
{VF Care}Sir you need not worry for this,
{VF Care}Any extra amount charged to you even when your benefits are there.
{VF Care}Will be gioven waiver to you.
{Moshel}Thanks...that would be appreciated.
{VF Care}Yes sir.
{VF Care}Is there anything else that I can help you with?
{Moshel}But I will also appreciate if you could notify your superiors about it and arrange to inform me the reason for this charge so I know about it
{Moshel}Thats all...Thanks!
{VF Care}Thank you for contacting Vodafone Web-Chat. Have a wonderful day!
The Vodafone Service Desk Agent has left.
Off the top of my head, I am thinking this may be related to few calls I tried through Viber. Since there was this talk of charging Internet calls. I did try calling a couple of people through Viber last month but the call hadn't gone through.
Any thoughts on this?