sharktale1212
Skilled
I have been trying new startups left and right in Bangalore but many of them are not entirely up to the mark. While its not as if established brands don't have issues many of these from "young" and "hungry" entrepreneurs just have dreams and very less actual business acumen.
First there was Brekkie which I am surprised is still running (they never delivered 150 rs breakfast and refused all efforts to get a refund).
Then there was Urbanclap. Some of their reviews can be found here:
https://www.quora.com/What-is-your-review-of-UrbanClap
Now this new app - Doodhwala (in case someone doesn't understand the name its Milk-man in Hindi). I opted for them as my milk deliveries had two issues - the major one being, changing quantities was very difficult. So if a day I needed a liter instead of half liter tomorrow a call was required and most of the time it went answered. Secondly, I couldn't opt for different quality or brands other than the ones my delivery guy had tie up to.
This app made my life easy as I could change quantities and opt for different companies as and when required. The added bonus was that as a startup they are not adding a surchage on the delivery ie if the packet is 10 they charge 10 not 12 with 2 for delivery.
So I opted for a single day delivery and the issue started. Nothing turned up. After a call they finally turned up. I continued using them for singular and deliveries were fine. Then came the first big issue - I had two deliveries scheduled with them and needed to renew for a week. I bought the subscription only to later realize how their app sucked. Instead of starting deliveries two days later, it actually started it from very next day ie I got 2 additional packs for next 2 days. Still as they were making consistent deliveries I continued using them.
Then came another big issue - no delivery turned up. They claimed delivery guy was new and he was not sure of the address. They will make sure delivery person will ring the bell and hand over the milk packets personally. It happened but the delivery person claimed he left the packets at my doorsteps which on refuting he went away.
They missed another delivery, charged me again saying delivery was made and refunded on raising a ticket, which brings me to today.
As usual the delivery guy dint turn up - the customer "care" guy said:
a. at 9:30 am - The stock was delivered late from the supplier so delivery should be there in 10 mins.
b. at 9:40am - he called me again to inquire and on being told nothing was there, he promised to another delivery person
c. at 9:50 am - he called back again saying "delivery guy is claiming that he completed the delivery @ 730 in the morning. On being asked what was that story at 9:30 the "care" guy dint even flinch instead said - we need to check why customer is saying one thing and the customer something else ie everything is now he said, she said. All this for 33rs worth of delivery.
Now I am stuck with ~230 stuck in their "wallet" and no way to get back the money from these scumbags.
First there was Brekkie which I am surprised is still running (they never delivered 150 rs breakfast and refused all efforts to get a refund).
Then there was Urbanclap. Some of their reviews can be found here:
https://www.quora.com/What-is-your-review-of-UrbanClap
Now this new app - Doodhwala (in case someone doesn't understand the name its Milk-man in Hindi). I opted for them as my milk deliveries had two issues - the major one being, changing quantities was very difficult. So if a day I needed a liter instead of half liter tomorrow a call was required and most of the time it went answered. Secondly, I couldn't opt for different quality or brands other than the ones my delivery guy had tie up to.
This app made my life easy as I could change quantities and opt for different companies as and when required. The added bonus was that as a startup they are not adding a surchage on the delivery ie if the packet is 10 they charge 10 not 12 with 2 for delivery.
So I opted for a single day delivery and the issue started. Nothing turned up. After a call they finally turned up. I continued using them for singular and deliveries were fine. Then came the first big issue - I had two deliveries scheduled with them and needed to renew for a week. I bought the subscription only to later realize how their app sucked. Instead of starting deliveries two days later, it actually started it from very next day ie I got 2 additional packs for next 2 days. Still as they were making consistent deliveries I continued using them.
Then came another big issue - no delivery turned up. They claimed delivery guy was new and he was not sure of the address. They will make sure delivery person will ring the bell and hand over the milk packets personally. It happened but the delivery person claimed he left the packets at my doorsteps which on refuting he went away.
They missed another delivery, charged me again saying delivery was made and refunded on raising a ticket, which brings me to today.
As usual the delivery guy dint turn up - the customer "care" guy said:
a. at 9:30 am - The stock was delivered late from the supplier so delivery should be there in 10 mins.
b. at 9:40am - he called me again to inquire and on being told nothing was there, he promised to another delivery person
c. at 9:50 am - he called back again saying "delivery guy is claiming that he completed the delivery @ 730 in the morning. On being asked what was that story at 9:30 the "care" guy dint even flinch instead said - we need to check why customer is saying one thing and the customer something else ie everything is now he said, she said. All this for 33rs worth of delivery.
Now I am stuck with ~230 stuck in their "wallet" and no way to get back the money from these scumbags.
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