Do you live in Mumbai? I believe its an issue particularly from Bangalore to Mumbai. Unbelievable but true as I also witnessed the same issue while shipping a faulty LCD panel for my laptop back to Ebay GEB.
I use their Spa services regularly. Unbelievable deals for Rs. 299 for Body massage, facial and hair cut. Merchant may be cranky as they feel you are coming to them for FREE and sometimes try to treat you that way. So if you can tighten the screws, Groupon is a great site for regular...