Airtel did not give ipv6, option locked, can I use my own PON and router?

Airtel has locked the option to enable ipv6 on their default router. So, I was thinking whether cloning the PON/PPPoE credential into another separate PON modem and router will work. That way I can enable ipv6 on that system, provided airtel does give ipv6 which I think they do.

I want to experiment with some self-hosting and want to explore other ways before I pay airtel for static public ipv4 address, nor I don’t have to call them and ask for bridged mode, I have seen posts saying that it’s very difficult to convince the ISP.

My router is a Titanium-2122A by Genexyx

Please provide advice

*disclaimer: not what you asked but kinda related.
I got an airtel fiber connection earlier this month, paid 4 months in advance (to avoid install fees etc) and was already using jiofiber for years now, heard people saying that airtel had better routing and potentially better port forwarding support (in jiofiber you kinda get that partially in every ipv6 ) but in my experience it was worse,

  • no ipv6
  • no port forwarding on ipv4
  • can’t change even most basic settings like dns, dhcp etc (WTF??)
  • no upnp

Wanted bonus features, got a downgrade instead, tried contacting them (at this point around 20-30 calls total I guess) to get the situation better, they were incompetent (who would have guessed) and ultimately trying to get a disconnection and refund.
Let’s see how it goes.
Good luck! to you if the situation could be solved by swapping hardware.

It’s really frustrating, I paid for the mf’ing router, I should be able to change its DHCP settings at least. These idiots even blacked out the PPPoE password, it’s my account dammit!

I’m going to mail on Monday asking to enable ipv6, just to see how they respond.

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You paid separately for the router?

try net at Airtel dot com/in

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I have used both airtel and jio, and I find airtel’s routing to be much better than jio, on ipv4. Can’t speak for ipv6 yet, as i have disabled it for now (Adguard home is a pain with ipv6). Immediately after getting airtel connection, i wrote an email to net@airtel asking for bridge mode and ipv6. Got them in less than a week after some back and forth( as a bonus they put me on public ipv4, from cgnat). Their chatbots and phone support (even local technicians) are so bad, that a 5 min conversation boils my blood. Jio, on the other hand, I disconnect the connection every few months because I get so mad at one thing or the other(Jio pulls so many shenanigans that i’d need to write a book about them). I only use them as they have rock solid stable infra, and no one, not even airtel managed to beat them on uptime.

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Just call them saying you want ipv6 enabled. That’s how I got mine after I missed checking it when they first installed the router. They will act like they have no idea what you are talking about (or perhaps they really don’t know) but you just ask for a technician to come to your home then. Once in front of you just say you want ipv6 enabled as you found out its not enabled by default. If they ask why you need it enabled just make up something like an application you want to use requires it so you are not able to use the internet properly.

Also make sure to mention that you want both ipv4 and ipv6 enabled at the same time. The technician that came actually tried convincing me to disable ipv4 after enabling ipv6 lol.

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Also, about using your own ONT and router, yes its possible, but might be tricky sometimes. I have both airtel and Jio on my own ONTs, connected to a unifi router. In my case, airtel was the tricky one, and wouldn’t work with TP Link G3 v2, so got a VSOL 2802 for airtel. The TP Link G3 v2 worked fine with Jio.

Paying to own it? No. It’s definitely part of the plan so I am paying to use it, and that means modifying the settings to a reasonable extent.

Alright, no reply till now, does anyone know the next level which I can escalate my request?

Which ID did you mail it to?

I usually use the escalation of the appellate authority for the circle and copy the CEO in email.

net@airtel.com

I read in some post that there is something called an NOC. Is that the appellate authority?

No, that’s the network team. The appellate authority will be different for each circle.

You can check the details for appellate authority for fixed line and broadband services from page 40.

The network team can help with technical issues which the dumb first line of customer service can not even understand. The trouble is getting in touch with the relevant team.

What were the IPv6 prefixes that they gave? Would be worth trying to use, just that mulitwan would need something on the lines of NPT which is opening another can of works

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A /128 (or /64, don’t remember) on WAN side, and a different /64 (from the same /48) for LAN side, for Airtel.

It appears, a similar implementation from Jio. Previously I thought Jio was handing over the same /64 for WAN and LAN. I had my setup requesting for a /56, but no dice. only getting a /64. Had even emailed Airtel appellate authority for a static /56, but it was like talking to a wall. They asked me to raise a request for static ipv4 and that will be a charge of 300+gst. Gave up after some time. I know of no major isp in india that gives out a /56.

MultiWAN on ipv6 with only /64s on load balancing would probably need ULAs and NPT, NAT stuff that I/my devices cannot properly handle.

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Nice :rofl:

”The recipient’s mailbox is full and can’t accept messages now. Please try resending your message later, or contact the recipient directly.”

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As expected, upon asking for ipv6, the customer care guy’s words were

”to enable bridge mode, you need to buy static ip”

Not only he is lying about static IP, but he is also talking about an unrelated thing! Anyway, I have asked to escalate the request.

EDIT :

He called back and repeated the same - you need to buy static IP for IPV6. I can’t with these incompetent people who don’t know jack about what they are servicing.

After writing a strongly worded email to appellate, within hours they enabled ipv6+ipv4 and called me back, phew

I have plans to setup a HomeLab in future, at least a year away, that’s one more hassle asking them to enable bridge mode. Guess I’ll cross that bridge when I get there Hehe.

Thanks @BinaryBard for the idea. Although the appellate email ID has changed, here are the new ones https://www.airtel.in/mobile-appellate

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I’m glad it worked out in the end.

Thanks. But turns out the battle is not over. My plan was to expose ssh for my computer in the router somehow.
But in the firewall setting of my router (GX Titanium 2122A), it just says firewall level - Hi/Med/Low.

I don’t know what to make of that. If I put security in medium, I am able to ssh. I’m no networking expert but I guess that must be poor practice, so in my uneducated guess, I will have to,

  1. Subnet another secure router, but airtel is not delegating ip for subnetting it seems.
    1. a) Use another router and again NAT all devices thru ipv6 only (beats the point but still works)

2. Use their router as a bridge, which is going to be an uphill battle again with those idiots.

3. Use my own PON+router setup

any advice guys?

  1. NAT is not a solution. NAT66 is a definite no.
  2. Agreed
  3. I do this, for my own sanity.

Firewall on the computer is an option too. If the rest of your devices are secure enough.