People were misusing the facility majorly now all will suffer , had to come
They should add a restocking fee for returns like US Amazon.
Online shops are nowadays better for checking rates & reviews only. Local dealers are offering better deals and many of them are selling online too !
Other than deals & difficult to find items ; thereās no specific reason to chose online services over local. Heavily discounted prices during deals was part of the strategy, and online marketplaces are now out to consolidate the profits.
Seems like Indian online shopping bubble has bursted much sooner than expectedā¦
had placed order for a laptop on 12th may. cancelled it within few mins by contacting the customer care. turned out it wasnāt cancelled. again contacted and got it cancelled. still, no use. finally it was tried to be delivered, but had told at home not to accept it. the refund was issued then.
This is wrong though. If a person has genuinely received a defective product, then they should have the option to get a refund. Many a times, especially in case of laptops and mobiles, a person might need the product quickly and canāt wait for the replacement to arrive. Is he supposed to keep waiting despite not being at fault.
Other than scamsters returning fake products in lieu of original products ; most of misuse of use and return policy is not unique to India alone. I often see people using high end stuff for home theater systems worth 2 lakh plus and returning for refund internationally. You cannot differentiate genuine buyer easily.
BTW Whatās the accounting for the amount paid to them? Assuming upfront payment, average delivery taking 3 days, return being picked up in a week time, theyād refund in 5 working days - 15ds. Theyāll gain in terms of turnover.
Abroad if they find you return too much stuff they just ban you.
Key point is percentage spend over returns. Buy more than return.
I am quite sure that with Amazonās experience on CRM, people who arenāt into returns just for the heck of it will not face problems
I have had very few instances where I needed to return something to Amazon (less than 1% I guess) and each time I got a refund processed notification within an hour of the item being picked up
On the other hand, I have heard stories of how long it takes them to process refunds or how it required repeated mails/phone calls to get it done
Yeah thatās been my experience with Amazon also, similarly with Myntra - Flipkart ; Never had any issues with returning items for refund.
Your account purchase history has lot of weight I think, online marketplaces arenāt as democratic as we think.
Was expecting this sooner or laterā¦
True. I was really shocked when I first found out about it. Its been a while since i last bought electronics locally so I assumed that online offered the best prices. Many of my friends have also stopped buying online altogether because of the unreliability and the time it takes to settle a dispute. Good for them I guess.
They couldāve done the same thing (banning) in India too, but they choose to change the return policy instead.
Honeymoon period of online shopping is almost over I think.
Locally, my home theater person changed two brand new projectors at my request without an additional cost ; his routine words āPasand aaya to pay kariyeā ; Iād not buy costlier goods online anyway.
Local retailers have become pretty buyer friendly nowadays, on prebooking & buying S7 edge, I was given free screen guard and premium case free, no such offer had I bought it on Flipkart. This disciplining of local retailersā attitudes is the biggest achievement of online marketplaces IMHO.
This policy even though it hurts the genuine buyers it makes total sense for Amazon. Put the blame on the scammers and other Indians abusing the policy for their youtube unboxing videos and temporary bragging rights on social media.
Yes I fear so. My worry here is what if I ever receive another tampered order or a fake or even a rock? How would I go from there? Another problem is services in tier 2/3 towns are not as good as tier 1 cities, not even close. Will they entertain them?
Theyāre not big enough to ban anybody yet. Amazon is far more established in other countries. They will get established here too with time. The convenince factor and selection guarantees it. And once that happens the banning will start. Course the sellers will have to swallow losses if they want exposure. right now they have the upper hand. They are in damage control mode, this perception that it is not profitable to sell on amazon has to be dealt with in the short term if they are to grow further.
The credit card industry goes through billions of losses each year. But the profitable business exceeds it by a factor of a hundred so these losses are not a probem.
Same
if they are going to show me the real thing, let me play with it i donāt mind paying a little more. Much better than looking at photos on a website. The seller is in my town, i can see them in person and not interact with some guy on the other end of the country.
It works both ways.
I second that. Iām getting 100-200rs cheaper offline or for the same prices. You have to find the proper shop!
Probably yes, but the fact remains that you need to spend time and effort to find oneā¦
I have switched almost entirely to Amazon for almost everything even if the price is somewhat higher
My Story last month during some laptop deal ordered MacBook pro retina 256gig model for 1.25 while offline it was for 1.4.
Ended up getting a broken used open Mac. Thanks to Amazon cc and my buying pattern picked up my return next day morning.
Thankfully I made videos and took pics.
But they took full 15-20days to process refund as same model was not available.
Then bought it offline . Yes this shld be the case only if item is not available refund should be there. (No longer needed obviously can be misused.)
Itās absolutely correct decision from Amazon.
Just out of curiosity..Was it Amazon fulfilled?
Hmmā¦ Some folks seem to have taken this decision in their stride.
Iām unhappy though. I believe in this age of online exclusives, one needs to have a ātry before you buyā type of policy. How else is one supposed to get the look & feel of any device that is exclusively sold online?
Also, itās now difficult to convince those that are sitting on the fence to try buying online at least once. In fact, ever since amazon changed their policy on mobile phones, Iāve been warning any potential buyers I come across about the change.
I took a chance with the OPO, in the first place, because I knew I could return the phone, should there be any trouble. I wouldnāt have otherwise tried it as there was already much discussion about its flaws. The refund policy gave me the confidence to try out the product.
Now thereās nothing that distinguishes amazon from other e-tailers, tbh. Guess Iāll just stick to buying books onlineā¦