No, they are not always better. I had a bad experience with my Razer Barracuda headset, there was no communication, no replies, and it took them almost a month just to repair it. It was brand new, and they didn’t even replace it.
I recently purchased a Corsair PSU & its importer was Acro.
Anyways, had to do RMA of my NZXT PSU from Acro, took 2 weeks to get replacement PSU. Heard of long times in general, hence I purchased a new PSU instead of waiting for RMA, sure lost some money.
Maybe they are not consistent
My rma date was 7th nov and i can collect it on 1st december so it took me more than 3 weeks to get my PSU. They said it is ready to collect on saturday around evening which i didnt see so need to collect it on monday as sunday is off for kaizen.
I will update what did i get as replacement as it was not mentioned
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Got RM1000e , Fair or unfair ,what do you guys think?
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for same model, what did you got RMA’ed?
You got upgraded from RM750x to RM1000e and you’re asking us if that was fair or unfair?
Great Deal! instead of 850 you got 1000 version
RMe is lower tiered in the psu tier list compared to RMx afaik.
instead of 750 op have 1000 version. Taiwanese capacitors vs Japanese capacitors should not impact that much based on the power consumption.
Initial reviews of the RMe weren’t good with many failures reported which were fixed later on according to the company.
rme is lower quality compared to rmx series but has atx 3.1 and pcie 5 and gave me more wattage
Got a call from kaizen whether i recieved the product or not and they can give any product and it will considered as recieved so i will never know what corsair want to give me as rma as they dont let us know so whatever kaizen gives you should be considered as replacement.
The customer care guy has no idea of what product i was supposed to recieve lol. he was asking to contact service center. Something feels fishy
I have started RMA for my Corasir iCue H150i RGB Pro XT. Had to make multiple calls then kaizen customer care asked me to mail details of product along with invoice. Once I get an approval mail in need to drop it to my nearest collection centre. Let’s see how it goes.
Easier way is to just go the service center and drop it. They will give a paper with rma number which you can track. Its waste of time to wait for their approval etc
They themselves told me to call and email when I called them up that I’m coming to drop because it’s not working
Did you call through their customer care toll free?
This number +918660797817
I was told to email to girish_c@kaizeninfoserve.com and cc to Lakshmi_s@kaizeninfoserve.com
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i went there its quicker you get a ticket and then sit and track the rma status as anyway you need to go to submit the product . you could show the same there too.
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