Nothing in this country works the way it should.
Anyways ..yes you will have to ship the printed docs.
We did almost a decade ago for a sports apparel website iirc. We even had to send demand draft for that. ( i dont know if they accepting online payment now for the processing fees)
How much is the fees btw? if you dont mind sharing that.
I remember paying 5500 for it.
We could not get the process done. it got rejected because it need more documents and then Family member health needed complete care.
had to leave it. That 5500 never got returned.