Let me share my experience with ANC headphones for the past 4 years.
Started with a Bose QC35 in 2018, bought it just to fulfil my bucket list of owning a Bose headphone.
Was happy with it till I swapped with a colleague’s Sony WH-10000X (Mark 1) for a week.
Though QC35 sounded good, the minute you turn on ANC, the soundstage becomes narrow, sound quality in fact goes down with ANC.
With 1000X, it was the opposite. The minute you turn on ANC, the sound quality is improved and the noise cancellation is much better than QC35.
Luckily QC35 was still within the return period and coincidentally Sony launched WH-1000X Mark 2.
Also, this store had PCX500, Bowers and Wilkins PX, 1000XM2 on display.
I visited them over several weekends to test those back to back.
Somehow I ended up liking the XM2 after returning QC35, while my colleague picked up the PX.
The clamping force of PX is equivalent to a torture device.
XM2 became my go-to headphones since then, so much so that I sold a lot of my Sennheiser and Audio Technica cans as they were lying unused.
Late in 2018, Sony India announced pre-orders for 1000X Mark 3 with free XB20 speakers and I couldn’t resist the temptation.
The improvements over XM2 were better comfort, better noise cancellation and improved sound quality.
XM2 had a strong clamping force, you can feel the weight and the clamping force after a few hours,
XM3 is much better in terms of clamping force and comfort over long listening periods.
Battery life is awesome on both, though XM3 has better back up.
Let me come to the lesser discussed part of ANC headphones, the microphone quality for calls.
This was an eye-opener for me with XM2, given the cost and the ANC hype, I was expecting a crystal clear call experience.
The experience on my end was very good, as it amplified the other party’s voice and the noise cancellation at my end made the listening experience very good.
When people complained about noise, I kept thinking it must be at their end.
I realized the horror only when I had a call with another friend with an XM2, the microphone picks up every background noise and annoyingly amplifies it,
making the overall experience horrible at the other end.
Even a 1K headset does a better job at calls than XM2.
When the XM3 launch specifically talked about improved microphone quality for calls, this was one of the reasons for my purchase.
But sadly, the same is the case with XM3. I don’t find any improvement, it’s equally bad for calls.
The worst part about the call experience is that the voice of people speaking in the background is clearer than your voice, at the other end.
Switch to 2020 and the WFH experience, I had to get a dedicated Plantronics headset to handle the calls.
The dedicated mute button and good microphone noise cancellation are irreplaceable for calls.
I did toy with the idea of getting a plug in mic for XM3, but didn’t want to take a risk and spend the premium.
Speaking about WFH situation, my wife uses a Jabra 65T and they are much much better for a mixed usage scenario.
Call quality is miles ahead of XM2 & XM3.