4 months and still waiting plz help

[tin_tin_jose]

I am from Mumbai Goregoan and I applied for the old plan of dslnu 580 in the month of may 2007.And its has been four months there has been no calls or people from MTNL to install. I have been going to the nearest mtnl office for last 4 months and asking them " when will my broadband service be installed "
their usual reply was its rainy season so we can't and the phone lines are down so when the phone lines will be up we will install. For the phone line to get repair it took 3 month .It is the 4th month the lines are repaired and they are telling there are no switches to install the cable lines so we can't do your connection . After 9 to 10 days I went again to ask when will me connection be installed .Their story now is the switches for the cables line have arrived now wait for more 25 days .

Similarly it happed to my friend in borivali he canceled his connection and after 2 months the people showed up telling we are here to install your broadband connection.

People please help me some one tell me where to complain about this problem (don't tell to go to your nearest telephone exchange I went and talk to mister Ansari must have old him many times my problem but its useless).I would be thankful for your kind help.

 

[indy1811]

ok i know this doesnt solve ur problem but why dont u switch to a private isp..u can atleast shout at them instead of pleading with government officials!!

 

[Hacker]

Is there no other alternative in your area??

 

[Wraith]

mtnl has been having problems with providing new connections due to lack of switches....its a problem across mumbai...

 

[XTerminator]

^^and it was also covered in the newspaper a few days back. Theres a huge shortage of supply. I think theres a similar issue for their cellular network too. Hence, as per the article I read, even their new cell connections to dolphin are suspended.

 

[Emperor]

It think the plan you applied for NO MORE available, check again.

 

[tin_tin_jose]

For the people having the same problem complaint to Mr. Peeyush Agarawal. He is the GM of Broadband. His contact number is 24310645. His email address is gmbbmbi@mtnl.net.in.And refer your problem with the ticket number/docket number. It will help him solve the problem faster.