I took car insurance from Acko and it was worst decision ever. Reinforces that all these new age, internet first, investor funded companies are not all that friendly as they claim to be in their advertisements. Should have gone to policy bazaar and bought one from the established ones.
I have taken vehicle insurance from other providers like Tata AIG, HDFC Ergo over a period of 11+ years and have never had any issues in terms of claims whenever needed. I would strongly recommend to stay away from Acko, simply for the reason below:
You cannot get in touch with the claim handler. The claim handler will not get in touch with you. For every time you want to communicate something, you have to call their call centre and request a call back for the next available slot which can be next day. Sometimes the claim handler will not even call you back despite you raising the request. When he does call back he will not make any attempts to resolve your issue, but instead will try to end the call as early as possible. So for a simple communication, you will have to wait days. You can do a to and fro communication with Pluto faster than that.
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My experience:
When I took the insurance, I registered with my phone number, my email ID, made payment from my credit card but the car was in company name as the ownership transfer was pending. The company has ceased to exist long back but thankfully the RC transfer was finally completed in my name last month, June.
Unfortunately I had to make a claim in April and therein my nightmare began, first they asked for N number of documents like memorandum of association, PAN Card of company and what not. I told them that it is not possible now. I asked them to refund my insurance money if they could not handle a claim as none of this was asked or verified or informed when they conveniently took my money as payment for the insurance.
After multiple calls, they finally suggested that they will transfer the policy in my name and process the claim as reimbursement, when the RC is transferred in my name. All this went on till May and I had to call them 4-5 times just to get this confirmation in writing. The claim handler said he is just sending a mail and then would disappear for days without any communication.
Not to mention that the policy does not cover half the things and I had to bear a major chunk of the expenses despite it being a comprehensive zero dep policy. On top of that you have to pay 7K rupees just to put up a claim, 2K for the claim and 5K for getting it done through authorised company workshop. They want you to get your vehicle repaired from the list of shady workshops on the edges of the city.
Now that the RC is transferred in my name, instead of processing the reimbursement as confirmed on mail, they have come up with another excuse to extort more money. Now I have to give them some NOC or consent for the policy transfer otherwise I have to pay back the no claim bonus which they had given me at the time of buying the policy. Nowhere did they inform me of this nonsense when they confirmed to me on mail that, “This mail is to inform you that we will settle your claim in reimbursement mode, reimbursement will be done once you complete the process of Ownership transfer to you.”.
I wanted to get rid of this disease called Acko from my life as soon as possible but seems I will have to suffer a bit more.
PS: I must have called them over 25 times for going through one claim and reimbursement, which I have not got till now. After all the deductions, the reimbursement will just be a meagre sum of 20K, if I am lucky. Just slightly more than the insurance premium that I paid.
I have taken vehicle insurance from other providers like Tata AIG, HDFC Ergo over a period of 11+ years and have never had any issues in terms of claims whenever needed. I would strongly recommend to stay away from Acko, simply for the reason below:
You cannot get in touch with the claim handler. The claim handler will not get in touch with you. For every time you want to communicate something, you have to call their call centre and request a call back for the next available slot which can be next day. Sometimes the claim handler will not even call you back despite you raising the request. When he does call back he will not make any attempts to resolve your issue, but instead will try to end the call as early as possible. So for a simple communication, you will have to wait days. You can do a to and fro communication with Pluto faster than that.
——
My experience:
When I took the insurance, I registered with my phone number, my email ID, made payment from my credit card but the car was in company name as the ownership transfer was pending. The company has ceased to exist long back but thankfully the RC transfer was finally completed in my name last month, June.
Unfortunately I had to make a claim in April and therein my nightmare began, first they asked for N number of documents like memorandum of association, PAN Card of company and what not. I told them that it is not possible now. I asked them to refund my insurance money if they could not handle a claim as none of this was asked or verified or informed when they conveniently took my money as payment for the insurance.
After multiple calls, they finally suggested that they will transfer the policy in my name and process the claim as reimbursement, when the RC is transferred in my name. All this went on till May and I had to call them 4-5 times just to get this confirmation in writing. The claim handler said he is just sending a mail and then would disappear for days without any communication.
Not to mention that the policy does not cover half the things and I had to bear a major chunk of the expenses despite it being a comprehensive zero dep policy. On top of that you have to pay 7K rupees just to put up a claim, 2K for the claim and 5K for getting it done through authorised company workshop. They want you to get your vehicle repaired from the list of shady workshops on the edges of the city.
Now that the RC is transferred in my name, instead of processing the reimbursement as confirmed on mail, they have come up with another excuse to extort more money. Now I have to give them some NOC or consent for the policy transfer otherwise I have to pay back the no claim bonus which they had given me at the time of buying the policy. Nowhere did they inform me of this nonsense when they confirmed to me on mail that, “This mail is to inform you that we will settle your claim in reimbursement mode, reimbursement will be done once you complete the process of Ownership transfer to you.”.
I wanted to get rid of this disease called Acko from my life as soon as possible but seems I will have to suffer a bit more.
PS: I must have called them over 25 times for going through one claim and reimbursement, which I have not got till now. After all the deductions, the reimbursement will just be a meagre sum of 20K, if I am lucky. Just slightly more than the insurance premium that I paid.
. I was told to take photos of the car 4 sides after repair complete and keep the bill of repairing as it will be required if I make any subsequent claims of my car. After few days the acko policy expired and I bought another policy from thhe showroom itself .