Params7 said:Apparently, its only available to new subscribers not old one. Mumbai guys have called up Airtel CC and have confirmed the plan is indeed true and official, but like I said, only to new customers for now.
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Status: Analyst NCRagentX is here and your issue status is: working Problem: Change of plan End Session user dceite has entered room
analyst NCRagentX has entered room
dceite(Sat Feb 17 10:53:14 UTC+0530 2007)>anyone here?
NCRagentX(Sat Feb 17 10:55:57 UTC+0530 2007)>welcome to Airtel NetXpert Chat Support. How may I help you.
dceite(Sat Feb 17 10:53:51 UTC+0530 2007)>i had made a tariff plan change request 6 days ago
dceite(Sat Feb 17 10:54:19 UTC+0530 2007)>You have still not changed my tariff plan.
dceite(Sat Feb 17 10:54:30 UTC+0530 2007)>You promised to change it within 5 working days.
dceite(Sat Feb 17 10:55:26 UTC+0530 2007)>??
NCRagentX(Sat Feb 17 10:58:13 UTC+0530 2007)>may i know when you made the request to change the plan?
dceite(Sat Feb 17 10:55:58 UTC+0530 2007)>11th February
NCRagentX(Sat Feb 17 10:59:03 UTC+0530 2007)>you mjust be holding any refrence number which our agent had given to you?
dceite(Sat Feb 17 10:56:45 UTC+0530 2007)>yes.. it is 11566
NCRagentX(Sat Feb 17 11:00:05 UTC+0530 2007)>Would you allow me to place you on hold while I gather the information ?
dceite(Sat Feb 17 10:57:44 UTC+0530 2007)>Ok
NCRagentX(Sat Feb 17 11:01:25 UTC+0530 2007)>Thank you for waiting. I appreciate your patience
NCRagentX(Sat Feb 17 11:02:04 UTC+0530 2007)>dceite, i am not unable any information regarding the plan change.
NCRagentX(Sat Feb 17 11:02:20 UTC+0530 2007)>I request you to contact the customer care to conferm your plan change.
dceite(Sat Feb 17 11:00:05 UTC+0530 2007)>??
dceite(Sat Feb 17 11:00:09 UTC+0530 2007)>One more query
NCRagentX(Sat Feb 17 11:02:46 UTC+0530 2007)>yes
dceite(Sat Feb 17 11:00:23 UTC+0530 2007)>Are you upgrading your tariff plans?
dceite(Sat Feb 17 11:00:30 UTC+0530 2007)>I mean some new plans?
NCRagentX(Sat Feb 17 11:03:05 UTC+0530 2007)>yes
dceite(Sat Feb 17 11:00:51 UTC+0530 2007)>when?
NCRagentX(Sat Feb 17 11:03:19 UTC+0530 2007)>soon we will be launching our new plans
NCRagentX(Sat Feb 17 11:04:02 UTC+0530 2007)>time isd not be decided till now, but when ever we will launch it, you will come to know abt it through the diffrenet channels
dceite(Sat Feb 17 11:01:49 UTC+0530 2007)>will the unlimited plans be upgraded?
NCRagentX(Sat Feb 17 11:04:25 UTC+0530 2007)>no sir
NCRagentX(Sat Feb 17 11:04:40 UTC+0530 2007)>Is there anything else I may help you with.