Airtel and its bills......

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big.bAd.boi!

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Now after eternal battle for the 798nu plan not working on the hours that i am suppose to download Un-Limited which is 10pm to 8am, which is still not solved, there was also a bonus problem - i was not able to see my DSL usage for around 25 days of the scheme shift ( after i chose for 798nu )

I received a message on cellphone that my bill for the month of august 5th 2009, the month in which for around 20 days i had disconnection problem due to which i could not download during night, the time when i was suppose to download unlimited @ 521kbps ( 798nu ) i told the customer service manager and he said we would speak for lowering the bill after bill is generated because of net disconnection, Airtel has charged me 1700 Rs, where scheme's price is around 850 Rs, they say that i have exceeded my daytime alloted limit which is 5gb, Now the limit exceeded because for 90% of month i didn't knew what amount of mb have i used.

Now i will be calling Customer Service Exec on monday, ca you guys share some strong statement's that i can use against him so that i don't sound totally new to this, I've been through the thread's where people complain about Airtel charging for something they haven't used.

Please share your comments and knowledge, On monday.....I shall ( using what you people know ) chat with the manager.

:rofl::cool2:
 
big.bAd.boi! said:
Now after eternal battle for the 798nu plan not working on the hours that i am suppose to download Un-Limited which is 10pm to 8am, which is still not solved, there was also a bonus problem - i was not able to see my DSL usage for around 25 days of the scheme shift ( after i chose for 798nu )
I received a message on cellphone that my bill for the month of august 5th 2009, the month in which for around 20 days i had disconnection problem due to which i could not download during night, the time when i was suppose to download unlimited @ 521kbps ( 798nu ) i told the customer service manager and he said we would speak for lowering the bill after bill is generated because of net disconnection, Airtel has charged me 1700 Rs, where scheme's price is around 850 Rs, they say that i have exceeded my daytime alloted limit which is 5gb, Now the limit exceeded because for 90% of month i didn't knew what amount of mb have i used.
Now i will be calling Customer Service Exec on monday, ca you guys share some strong statement's that i can use against him so that i don't sound totally new to this, I've been through the thread's where people complain about Airtel charging for something they haven't used.
Please share your comments and knowledge, On monday.....I shall ( using what you people know ) will be doing an erotic chat with the manager.
:rofl::cool2:
Click to expand...

huh ??? :O
 
wow if you talk the same way to the manager as you did here , i am certain he will give you a blank look because i did not understand even a line of that
 
+1 reformat and rephrase the post man, i too was totally :S when reading and could not make out much from what you are trying to say :ashamed:

In gist, your night UL plan always got screwed in night time when you actually plan to download stuff and moreover after shifting to this plan for some weird reason you are not able to check your broadband usage (i dont know where you check this) and hence not knowing the GBs that you have consumed, you kept on using the net in day time and now you are given a bill of 1700 rupees which as per you should not be more than 798 + taxes ?

Right ?

PS: This is considering 798 Rs is the base price of the night UL plan you have.

In case i have got the above right, then i suppose there is a mistake on your part as you should have complained to airtel before only about the DSL uage check and not use the net without knowing the usage. Or atleast if their CC can tell that over phone then that should have been done.
 
from your post, it seems you have used up your 5gb quota. pay the money. its just 1700. if you fight it might become worse.

use a software to monitor your net usage. like netmeter. Not able to view the usage is not a valid excuse to download more stuff.

and other than that i cant make out anything else.
 
AAAAAAyayaya!

1) 798nu plan started on 2nd august
2) i was not able to see dsl usage in airtel ac after 22 or 25th of this month ( august ), i complained a lots n lots of time but finally it was done after 22nd. The regenerated or did something to ac after which it showed my dsl usage.
3) If i knw what's the status of 5gb i'd been more conscious about download, they.
4) Since the day i changed plan to 798nu, only 4-5 night was the time when the net worked fine, rest, it used to die anytime. I called up CC they sent network guy, i have case id too just in case to show them that i on it.
5) I had 128kbps before the shift which worked perfectly fine, but 798nu, never made a straight peaceful week.
6) Basically there are two points i have on my side that is (i) No DSL usage was shown on my airtel ac until 25th ( approximation ) due to which i had no clue what is my status for 5gb DL daytime quota (ii) The night unlimited didn't work well 70% of the night it was dead.
Now please tell whaaat to do.
 
So you really didn't know that you had used 5GB in a month because the usage limits were not showing in the site??? That is actually a very lame excuse.
 
Take the bill, view your usage and then talk.. if they are wrong then abuse them. If you have exceeded the limit be polite and try to settle something in b\w stating that there was no way that you could monitor your usage.
 
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