I was watching some movies a few days ago when an error related to video playback occurred.
When I clicked 'OK,' it took me back to the home screen, where it displayed the message 'Home is Currently Unavailable' and instructed me to restart the Firestick to resolve the error.
After the restarted, I noticed that I was no longer logged into my account and had to log in again, essentially re-registering the device.
However, the problem persisted, with the 'Home is Currently Unavailable' error and no playback of any Prime Video content.
I checked for updates and found that there was an ongoing update , so I turned off the TV and allowed update to continue overnight.
The next morning, socked to see the updates were still in progress, hence reached out to Amazon support
They took me through troubleshooting steps all day until the update was finally completed late at night.
The home screen was restored for a brief amount of time, but video playback remained intermittent, playing for 2-3 minutes and then refusing to continue.
Today, I contacted support again, and with each piece of advice, the situation worsened. every restart of the fire tv is making it more sluggish.
Amazon Support be like - disconnect power cable, disconnect HDMI wait for 5 minute re connect. they made me do this entire day yesterday and today.
Looks like amazon remotely killed my device and are now forcing me to buy a new Firestick, and offering "buy back" the device and provide a 15% discount on the new one.
The current status is as follows:
1. After every restart it no longer rember my acount. I have to re-register and log in every time, repeatedly.
2. I can't perform a speed test in the network section; it says 'unable to test speed' despite being connected via both wired and wireless connections.
3. The top row listing my installed apps is missing. Only the 'my app' and settings buttons are visible, but clicking on 'my app' doesn't do anything - result of support asked me to delete data+cache of apps.
4. Using the hardware button to access the Prime Video app takes 2-3 minutes to load, often displaying an 'not authorized' error.
5. Videos take a long time to load and play for only 30 seconds to a maximum of 5 minutes before stopping with a 4-digit error code.
6. The same issues occur with any other streaming apps, including YouTube (SmartyYouTubeTV app). Profiles, accounts, and subscriptions load, but there are playback issues, including 'NULL' errors or 'protocol' errors.
7. My dlna app/ emby works fine.
I am suspecting this is only result of they software update, which corrupted something.
Does anyone have any suggestions on how to fix this and make the device work again?
When I clicked 'OK,' it took me back to the home screen, where it displayed the message 'Home is Currently Unavailable' and instructed me to restart the Firestick to resolve the error.
After the restarted, I noticed that I was no longer logged into my account and had to log in again, essentially re-registering the device.
However, the problem persisted, with the 'Home is Currently Unavailable' error and no playback of any Prime Video content.
I checked for updates and found that there was an ongoing update , so I turned off the TV and allowed update to continue overnight.
The next morning, socked to see the updates were still in progress, hence reached out to Amazon support
They took me through troubleshooting steps all day until the update was finally completed late at night.
The home screen was restored for a brief amount of time, but video playback remained intermittent, playing for 2-3 minutes and then refusing to continue.
Today, I contacted support again, and with each piece of advice, the situation worsened. every restart of the fire tv is making it more sluggish.
Amazon Support be like - disconnect power cable, disconnect HDMI wait for 5 minute re connect. they made me do this entire day yesterday and today.
Looks like amazon remotely killed my device and are now forcing me to buy a new Firestick, and offering "buy back" the device and provide a 15% discount on the new one.
The current status is as follows:
1. After every restart it no longer rember my acount. I have to re-register and log in every time, repeatedly.
2. I can't perform a speed test in the network section; it says 'unable to test speed' despite being connected via both wired and wireless connections.
3. The top row listing my installed apps is missing. Only the 'my app' and settings buttons are visible, but clicking on 'my app' doesn't do anything - result of support asked me to delete data+cache of apps.
4. Using the hardware button to access the Prime Video app takes 2-3 minutes to load, often displaying an 'not authorized' error.
5. Videos take a long time to load and play for only 30 seconds to a maximum of 5 minutes before stopping with a 4-digit error code.
6. The same issues occur with any other streaming apps, including YouTube (SmartyYouTubeTV app). Profiles, accounts, and subscriptions load, but there are playback issues, including 'NULL' errors or 'protocol' errors.
7. My dlna app/ emby works fine.
I am suspecting this is only result of they software update, which corrupted something.
Does anyone have any suggestions on how to fix this and make the device work again?
