Had ordered a Cooler Master S3 fan, which was a 'secure' delivery with OTP. Since there is no open box delivery, I had to accept it and provide the OTP. Upon opening the package I found that I was delivered a 4G wifi card instead of the fan. It was worth Rs. 2800 instead of Rs. 800 for the original item I had ordered. But I had no use for it so I placed a return.
Now, I have been a regular customer of amazon for over 10 years so I was expecting a quick return. However it was not so simple. Their customer care, after transferring me from one department to another, and everyone talking in a cold tone, kept saying that they need to investigate before they can initiate a return. After a while I just gave up because it wasn't worth the time. But then one day I got reminded of it and was pissed off at their service so I called them again. They said they have completed the investigation and will initiate the refund.
If I hadn't called them then they would have done nothing and kept my money. This treatment after I place over 200 orders per year. After this I have decided to give a preference to other sites over Amazon.
Somehow my experience has been better with Flipkart compared to Amazon. I know people love to bash FK and praise AZ. But at least in my experience I always had more trouble with Amazon.
Just my 2 paise.
