Android Asus touchscreen issue

Hi,

Have an old asus zenfone at home. It's screen broke. Got the folder replaced from a local shop. The replaced screen is okayish types. Now sometimes the touchscreen doesn't work at all. The only way to make it work is to hold the power off button and after it restarts it starts working again. The aftermarket shop obviously isn't admitting their mistake. They are saying that they changed the folder only and nothing else. When I told them to check the phone, inspection charges rs. 200, they said it is fine and that I need to restart it everytime the touch isn't working. Don't have much repair shops here. Any way to diagnose the issue without a reset?

Thanks
 
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