Dear Rahul Jawale
We are writing to you regarding
BACKIFY.COM who you recently created an online backup account with.
BACKIFY.COM was a reseller of Livedrive (
http://www.livedrive.com). Livedrive provided the technology and service behind the product offered to you by
BACKIFY.COM.
We are writing to inform you that
BACKIFY.COM is no longer a Livedrive reseller and the services that they purchased from our company on your behalf have been terminated. If you are using a service provided by
BACKIFY.COM and powered by Livedrive then this service will now have stopped working.
We would also like to advise you that we have received a number of complaints about
BACKIFY.COM from their customers and from industry organizations. We would like to advise you not to provide any credit card information to
BACKIFY.COM. If you have provided credit card information to
BACKIFY.COM then we would suggest contacting your card provider and informing them that your card may be used fraudulently. If
BACKIFY.COM have charged your card for services not provided you should contact your card provider and ask them to initiate a chargeback procedure.
Please note that this advisory is being sent to you in good faith because we feel you should be informed that
BACKIFY.COM is no longer a Livedrive reseller and of the complaints we have become aware of. No contract exists between yourself and Livedrive and we are not able to assist further in any dispute you may have with
BACKIFY.COM.
If you have installed the online backup software provided by
BACKIFY.COM we highly recommend you uninstall it from your computer by following the steps below:
On Windows:
Go to Start > Settings > Control Panel and select Add/Remove Programs (or ‘Programs and settings’), select Livedrive and select uninstall.
On Mac:
Go to Finder > Applications and delete the Livedrive application.
Please note that any data you backed up using
BACKIFY.COM cannot be retrieved and we recommend you establish an alternative backup service immediately.
Livedrive does provide a very similar online backup service to the one provided by
BACKIFY.COM and you can read more details and, if you wish, signup for a trial on our website at
http://www.livedrive.com. Please note however that we do not provide a free service as
BACKIFY.COM did.
Other online backup vendors you may wish to consider include:
Carbonite.com
iDrive.com
Mozy.com
We are sorry for the inconvenience this situation may have caused you.
Kind Regards
Livedrive Limited
