Beam Telecom - A horror

[Murali Krishna Vemuri]

Every single line mentioned below is completely true, and verifiable with Beam Telecom. I am ready to give a testimony before any court as well.
August 2nd week 2013: the biggest ever mistake of my life, I chose Beam Telecom. Oh God! What was wrong with me.

21-Aug-2013: whenever there is a power cut, the beam telecom gets disconnected. I call up the beam telecom service center. they say . We will install a battery at our L2 Switch, so you will not have problem.
22-Aug-2013: Beam telecom calls me and says "we installed a battery".
12-Oct-2013: The service is gone. no idea what is going on. So, I lodge a complaint.
13-Oct-2013: No body turns up to check the problem.
14-Oct-2013: No body turns up to check the problem.I remind you nobody visited my house; but some female calls me on phone and says "We did everything from our end sir. it must be your computer problem". So, I challenged ."I will pay you a 1000 rupees if you have guts to visit my place and prove it. still nobody had the ba* s to visit my place.
15-Oct-2013: I shout again at beam telecom. so finally one guy comes to my door. and check the switch box they have installed and declares. sir your cable is plugged out.
16-Oct-2013: power cut, and beam telecom is disconnected. I call up, and report that a battery must be added
17-Oct-2013: A female calls from beam telecom and says "we installed a battery".
21-Oct-2013: Power cut, and beam telecom is disconnected. I call up and shout, and try to reason. a battery has a life of 18 months, if you have installed a battery, what happened. no answer.
15-Nov-2013: God! beam telecom is disconnected. I file a complaint. as usual nobody visits.
16-Nov-2013: Nobody visits to check the problem
17-Nov-2013: I shout yet again on the call center of beam telecom. and after 45min 16 sec of shouting, somebody visits my house to check and cables are plugged out again.
I have a recorded video that this was done by Beam Telecom Worker themselves.
Boss never and never do the mistake of subscribing to Beam Telecom. The organization as such is joke by itself and full of parasites just trying to take money.

 

[hareshr29]

Luckily not for me have been using it since three years i came to hyderabad
but have to accept at times cs is lousy

 

[dexBG]

BEAM its pretty much luck based, I've had no connectivity or Line problems so far.
New connection got setup & running in less than 48 hours.

I would however suggest that you learn to deal with customer care people properly ..
> "I will pay you a 1000 rupees if you have guts to visit my place"
This will never help your case, its frustrating but losing your cool will never work to advantage. Not just Beam but with any service provider.

Go and visit the Beam Office in Jubliee Hills once and talk (don't shout) to someone higher up in person and your issue would be sorted out.
CCE's are not paid enough to give 2 shits about your connection/service . They just have to knock your complaint off their queue as it comes in (again & again)..

 

[blr_p]

Rather strongly worded opener for a first time poster.

My impression of Beam is that it delivers high speeds and not noticed too much complaints that it above the usual ISP average for a cable wallah.

 

[swatkats]

I am sad to see such reviews about Beam Telecom. They've Improved a lot and a lot in my area and surroundings at least and yes battery backup is an issue for me also. It hardly stays on for 30mins after a power cut.
Though i haven't complained regarding the same as i cannot use the system when power's gone.

In your case, i believe either the technician has put up some old battery which fails every time or he is just pretending to have changed the battery ( Can't judge!!)
and Regarding that cables plugged out .. Please double check if the box has a lock if it has then its the work of that arrogant technician who is irritated because you complain every time.
I can suggest you to post this on their official Facebook page and mention your account/ticket no. Try to explain the problem in detail and ask him to take action on Field technician . Call up the local manager who stays at the branch office which is near to The chocolate room i guess to your place and let him have a look what's going wrong and Suggest him to replace that technician.

If things don't work out, I will ask you to move to airtel which has better level of service. Let Beam learn.

 

[TEUser2K1]

"I have a recorded video that this was done by Beam Telecom Worker themselves."

May be beaming it up at appropriate places would help...