sumchamp
Forerunner
I gave my faulty MSI GTX260 TWin Frozr card to the service center(Digicare/Digilink) in Nehru Place after confirming thru their okhla office(being the main center) for the no. of days it would take for RMA, which they said 4-5 days max.
After submitting and waiting for their mentioned time-frame,I inquired thru phone for its status which they said would take another 2-3 days(as the replacement was coming from their main office). After waiting for mentioned time frame, they told me wait for another 2-3 days, to which i thought was okay(since i would be getting a brand new card). Again after waiting for another 2-3 days, I called them to know the status of the card to which they said "Your card has arrived" and after their QA test(which sounded strange to me and on inquiring they said it was repaired at their main office and they will do the 3dmark06 burn test) you can take it. After reaching their office next day, they told me that the card was faulty and they again need to send the card and same would be possible in 2-3 days. I simply blasted and threaten them to get ready to face the consequences. On pushing them hard, they talked to their senior officials and after wasting my valuable 3 hours, told me come in evening(they said another repaired card was coming from their main office). I reached at their office and requested them to test the newly repaired card using 3dmark burn test, which they refused to do as it was already past 7) I nodded my head and left. As I had to leave and return back to Mumbai on next day, I couldn't managed to test the card. After coming back to Mumbai, I plugged card into my system and to my utter disbelief and disappointment, it proved to be a faulty card again.
I have never been thru this kind of service in my life and would like to appeal MSI to immediately take some strict action against them and sort out my problem asap. If anyone could provide me some higher official contacts, I would be highly obliged.
After submitting and waiting for their mentioned time-frame,I inquired thru phone for its status which they said would take another 2-3 days(as the replacement was coming from their main office). After waiting for mentioned time frame, they told me wait for another 2-3 days, to which i thought was okay(since i would be getting a brand new card). Again after waiting for another 2-3 days, I called them to know the status of the card to which they said "Your card has arrived" and after their QA test(which sounded strange to me and on inquiring they said it was repaired at their main office and they will do the 3dmark06 burn test) you can take it. After reaching their office next day, they told me that the card was faulty and they again need to send the card and same would be possible in 2-3 days. I simply blasted and threaten them to get ready to face the consequences. On pushing them hard, they talked to their senior officials and after wasting my valuable 3 hours, told me come in evening(they said another repaired card was coming from their main office). I reached at their office and requested them to test the newly repaired card using 3dmark burn test, which they refused to do as it was already past 7) I nodded my head and left. As I had to leave and return back to Mumbai on next day, I couldn't managed to test the card. After coming back to Mumbai, I plugged card into my system and to my utter disbelief and disappointment, it proved to be a faulty card again.
I have never been thru this kind of service in my life and would like to appeal MSI to immediately take some strict action against them and sort out my problem asap. If anyone could provide me some higher official contacts, I would be highly obliged.
hyeah:
