BSOD whenever I start gaming

[adikumar2010]

Whenever I launch any game and play for 2-3 minutes it crashes the whole PC. This issue only started last month. Also I got my GPU replaced last week, so it can't be GPU. I checked thermals during gaming and it's normal on GPU, CPU & Mobo. PC is little less then 2 years old.

CPU : AMD Ryzen 5 3600x
Mobo : Asus TUF Gaming X570 Plus
RAM : 8GB X 2 A-Data XPG 3200Mhz CL16
SSD : Silicon Power 1TB NVMe M.2 Gen 3
GPU : Zotac GTX 1660 Twin Fan
PSU : Corsair 550W

Where should I start ? Coz it might be motherboard or CPU or PSU, it's hard to figure out as I don't have 2nd desktop to switch parts & find the faulty hardware.

 

[Slayer88]

Check your 12, 5 and 3.3v rails using the Asus app or something like HWINFO. I had an issue where my 3.3 was dropping below 3 and causing the NVME to not get enough power leading to a BSOD. Do you have any cable extensions? How old is your PSU?

 

[adikumar2010]

Check your 12, 5 and 3.3v rails using the Asus app or something like HWINFO. I had an issue where my 3.3 was dropping below 3 and causing the NVME to not get enough power leading to a BSOD. Do you have any cable extensions? How old is your PSU?

It is 10 years old PSU Corsair VX550. That might be the bad apple here. But I don't want to keep buying new parts randomly without being sure.

You are right I think , 3.3v rail drops to 2.92V.

 

[Slayer88]

It is 10 years old PSU Corsair VX550. That might be the bad apple here. But I don't want to keep buying new parts randomly without being sure.

You are right I think , 3.3v rail drops to 2.92V.

View attachment 108293

One way you can test it is by not using an NVME drive, do you have a sata ssd or hdd that you can boot windows from? I was facing issues only when running an NVMe (as nvmes get power from 3.3v lines, afaik) This test can be a good indicator of the issue but its not foolproof. If you have been using the PC daily for the last 10 years, its time you get a new PSU.

 

[adikumar2010]

One way you can test it is by not using an NVME drive, do you have a sata ssd or hdd that you can boot windows from? I was facing issues only when running an NVMe (as nvmes get power from 3.3v lines, afaik) This test can be a good indicator of the issue but its not foolproof. If you have been using the PC daily for the last 10 years, its time you get a new PSU.

I got new Antec HCG750 Gold PSU and I ran OCCT power test which stresses both cpu & gpu at same time.

CPU temps stayed fixed at 90 C as the stock cooler is garbage. Anyways at 36min mark the whole pc froze and I had to force restart using power button.

is this normal behavior ?

 

[Slayer88]

I got new Antec HCG750 Gold PSU and I ran OCCT power test which stresses both cpu & gpu at same time.

CPU temps stayed fixed at 90 C as the stock cooler is garbage. Anyways at 36min mark the whole pc froze and I had to force restart using power button.

is this normal behavior ?

Are your games still crashing 2-3 mins in? If not, Y bother with stress tests? Its Unrealistic loads that real world scenarios almost never present. As you're on a stock cooler that could be an issue too.

 

[adikumar2010]

Ok I will play game for few hours tomorrow as I was not getting time. And see how if issue is gone or not of game stuttering. Then I will report back here with results.
Also I am using razer orochi v2 mouse, the cursor on the monitor freezes for 2-3 secs randomly 3-4 times per day and when I press keyboard button to check the system is taking input of keys which means PC is not freezing just the mouse cursor hangs. I tested with other usb ports but same issue.

Does this mean fault is in motherboard?

Update : I ran OCCT CPU test and core 5 is giving errors. I am attaching log also.

Are your games still crashing 2-3 mins in? If not, Y bother with stress tests? Its Unrealistic loads that real world scenarios almost never present. As you're on a stock cooler that could be an issue too.

Attaching screenshot of new hwinfo after 1 hour of gaming. Same issue just like before in gaming and mouse cursor freezing randomly too in windows.

 

[Slayer88]

Ok I will play game for few hours tomorrow as I was not getting time. And see how if issue is gone or not of game stuttering. Then I will report back here with results.
Also I am using razer orochi v2 mouse, the cursor on the monitor freezes for 2-3 secs randomly 3-4 times per day and when I press keyboard button to check the system is taking input of keys which means PC is not freezing just the mouse cursor hangs. I tested with other usb ports but same issue.

Does this mean fault is in motherboard?

Update : I ran OCCT CPU test and core 5 is giving errors. I am attaching log also.

Attaching screenshot of new hwinfo after 1 hour of gaming. Same issue just like before in gaming and mouse cursor freezing randomly too in windows.

Is your BIOS up to date? Also check ssd firmwares.

 

[rockyo27]

Ok I will play game for few hours tomorrow as I was not getting time. And see how if issue is gone or not of game stuttering. Then I will report back here with results.
Also I am using razer orochi v2 mouse, the cursor on the monitor freezes for 2-3 secs randomly 3-4 times per day and when I press keyboard button to check the system is taking input of keys which means PC is not freezing just the mouse cursor hangs. I tested with other usb ports but same issue.

Does this mean fault is in motherboard?

Update : I ran OCCT CPU test and core 5 is giving errors. I am attaching log also.

Attaching screenshot of new hwinfo after 1 hour of gaming. Same issue just like before in gaming and mouse cursor freezing randomly too in windows.

As you said core 5 gave error....why not try disabling that ccd and then check again.....if 1 core is giving error then it can be cpu issue.....ccd can be disabled from ryzen master afaik.

 

[Synth-Pop]

WHEA is faulty hardware. As you've changed GPU can PSU, it's most likely CPU.

Don't overclock (if you've overclocked) and Reset Bios to stock settings,
Run some memory diagnostic software,. Can also try swapping ram slots.

 

[adikumar2010]

Is your BIOS up to date? Also check ssd firmwares.

yes it is.

As you said core 5 gave error....why not try disabling that ccd and then check again.....if 1 core is giving error then it can be cpu issue.....ccd can be disabled from ryzen master afaik.

I disabled core 6 (core 5 its called in OCCT as it starts from Core 0.1.2.3.4.5). But you have to keep both CCX symmetrical so I had to disable Core 3 also or settings wont apply.

After doing this gaming was very smoother but jitters/stutters were still there but a little lesser.

WHEA is faulty hardware. As you've changed GPU can PSU, it's most likely CPU.

Don't overclock (if you've overclocked) and Reset Bios to stock settings,
Run some memory diagnostic software,. Can also try swapping ram slots.

Its all stock, I never OC and I reset bios too. memtest86 and OCCT memory test both passed on ram test.
I have tried playing game with 1 ram at a time in different slot and checked both ram individually but problem is still there. So less chance its bad RAM.

 

[rockyo27]

yes it is.


I disabled core 6 (core 5 its called in OCCT as it starts from Core 0.1.2.3.4.5). But you have to keep both CCX symmetrical so I had to disable Core 3 also or settings wont apply.

View attachment 110509

After doing this gaming was very smoother but jitters/stutters were still there but a little lesser.

Its all stock, I never OC and I reset bios too. memtest86 and OCCT memory test both passed on ram test.
I have tried playing game with 1 ram at a time in different slot and checked both ram individually but problem is still there. So less chance its bad RAM.

Just rma your cpu

 

[adikumar2010]

Just rma your cpu

I got cpu replaced but still the same problem. What to do next?
Change motherboard next if still issue doesn't fix then RAM then SSD?

 

[Slayer88]

Most likely a board issue then.. but since it's easier to swap a drive (although its less likely to be the issue) you might want to check using an old hdd (that's in good working condition) yes, boot and responsive will take a hit, but it should not impact stability. No cable extensions sleeved kits being used, right? Do you have a friend whose GPU u can borrow for a few hours?

 

[enthusiast29]

Can you try updating your chipset drivers from AMD directly?

Also try using Display Driver Uninstaller to completely uninstall your video drivers offline in Safe Mode and then rebooting to normal mode and reinstalling the latest driver. All this has to be done offline (pull your Ethernet cable) because Windows when booted back to normal mode will install old nvidia drivers from Windows Update without you knowing. After the install of the nvidia drivers you can come back online.
Try a known good working version like v465.89

 

[Marcus Fenix]

I had issues over the past week with random BSODs with a new motherboard.

I isolated in from Windows Event Viewer logs to bad bluetooth drivers which Windows update downloaded after fresh Windows install.

So I reset the Windows installation,disconncted internet and installed the drivers provided by the manufacturer.

Although I am not sure if that's the case with OP. There have not been major hardware changes in his/her case which can lead to Windows Update being overzealous and downloading crappy drivers.

 

[adikumar2010]

Most likely a board issue then.. but since it's easier to swap a drive (although its less likely to be the issue) you might want to check using an old hdd (that's in good working condition) yes, boot and responsive will take a hit, but it should not impact stability. No cable extensions sleeved kits being used, right? Do you have a friend whose GPU u can borrow for a few hours?

Tried it but same issue on mechanical HDD. No cable extensions. Also don't know anyone from whom I can borrow GPU.

Can you try updating your chipset drivers from AMD directly?

Also try using Display Driver Uninstaller to completely uninstall your video drivers offline in Safe Mode and then rebooting to normal mode and reinstalling the latest driver. All this has to be done offline (pull your Ethernet cable) because Windows when booted back to normal mode will install old nvidia drivers from Windows Update without you knowing. After the install of the nvidia drivers you can come back online.
Try a known good working version like v465.89

Yes tried this also but no help.

I had issues over the past week with random BSODs with a new motherboard.

I isolated in from Windows Event Viewer logs to bad bluetooth drivers which Windows update downloaded after fresh Windows install.

So I reset the Windows installation,disconncted internet and installed the drivers provided by the manufacturer.

Although I am not sure if that's the case with OP. There have not been major hardware changes in his/her case which can lead to Windows Update being overzealous and downloading crappy drivers.

Thing is everything was fine 2 months before on same hardware. Problem started all of a sudden on same specs pc.


Also BSOD issue is fixed when I changed to new PSU but stuttering problem is still there, you can check other thread :

Computer stuttering while gaming

Whenever I play Apex Legends (it's the only game I play) it makes the whole PC stutter every 3-4 mins (for 2-3 secs everything freezes). Although stuttering also happens when I am not gaming and just browsing but it's 2-3 times per day. This issue only started last month. Also I got my GPU...

techenclave.com

 

[Slayer88]

Seems like the board is your next most likely culprit. Can you replicate the stuttering/freezing? If its totally random, It's going to be a hard to prove RMA case. They will keep telling you there is nothing wrong unless you prove it.

 

[Synth-Pop]

You might be facing some compatability issues, or your motherboard isnt happy with some other component. As almost every other component is changed its likely the motherboard.

 

[adikumar2010]

You might be facing some compatability issues, or your motherboard isnt happy with some other component. As almost every other component is changed its likely the motherboard.

all hardware is same what I was using for 2 years and it was all good until 2 months ago. So it's high chance 1 of the component is malfunctioning.

Seems like the board is your next most likely culprit. Can you replicate the stuttering/freezing? If its totally random, It's going to be a hard to prove RMA case. They will keep telling you there is nothing wrong unless you prove it.

I can replicate in benchmark or gaming also it's no fixed time so bit random. I will still try to RMA.