hunt3r said:
I've heard too many bad stories about ICICI. My company used to use ICICI until a few months back, then they started started making new salary accounts only with ING and Axis as they had received too many complaints about ICICI from employees(this is what the HR lady told me at least)
I don't know about ING but I have a home loan with Axis Bank. I've observed their customer care is joke compared to ICICI at least for home loans. ICICI has 40 counters at their Bangalore head office for loans while Axis Bank has 2 at their Jayanagar head office. Their all India toll free no. is another joke. Call up and they will give you the local head office no. to call instead of resolving your concern. Call the local office and it goes to someone's desk who may or may not be in the mood to pick up the call :O.
Otaku said:
ICICI offers convnience and good service...but charge unreasonable amounts for services like outstation cheques,minimum balance (10k for saving accounts) etc. Last year it was the no.1 bank in losses for NPA (non-performing assets). I use it, but *very* carefully and after reading the fine print. Tomorrow going to open a demat account, will read all the fine print.
Yes, their annual quarterly balance of 10K is unreasonably high. Their draft charges are excessive also.
Sanav3 said:
I have always had a pleasant experience with ICICI's service, convenience and clear rules.
I have goood experience with salary account (6 years), ICICI Prudential, Money2India and ICICI MF.
Much better than the state banks where I am bored of visiting the branch n number of times for simple things.
I agree. I've an SBI a/c and I have to keep visiting the branch to get simple things done. Their personal banking branches (PBBs) are better but as far as the regular branches go, they're quite disorganized. Not even a board at some branches to indicate what counter it is.
Also, not all private banks are good in this aspect. HDFC Bank for example derives perverse pleasure in having you visit their branch all the time for simple issues such as enable 3rd party transfer. Also, their system of online funds transfer is really irritating where they delay you by one day after you have added a payee to transfer funds to just as a safety precaution. (I don't understand how it adds to safety if one does not check his list of payees on logging in).
HailStonE said:
I don't like ICICI's service in my city especially their main branch which matches SBI in efficiency. ICICI is to be blamed here 'coz instead of opening more branches they opened much more a/c's in a single branch then they could handle, that to in the business center of the city.
Now that they have more branches across the city they still have the highest customer base in that oldest branch & still work like SBI... In other branches they hardly have 1-2 cash counters to serve the customers....
This is the problem with ICICI. They have too many customers and they're constantly trying to increase their customer base without constituting more branches to serve their increasing customer base. I simply avoid ICICI bank and ATMs on saturdays due to the weekend crowd.
But I have to appreciate that they handle the volume to the best of their ability. If SBI had such a volume of customers on a weekend, they would collapse.
I also appreciate that their open from 8:00 a.m. to 8:00 p.m. They are a good bank for banking on weekdays. It's about time banks like HDFC, Citibank and other private banks match these timings.
