so i wait 30 min to connect and then another 30 just to have the person leave becouse he/she couldn't solve the problem...take a look:
-------------
7:04:58 PM System Welcome Matthew Herbst ...
7:04:58 PM System Connecting to server. Please wait...
7:04:58 PM System Thank you for using Dell Chat, a representative will be with you soon.
7:04:58 PM System Initial Question/Comment: I have a Dell Pocket DJ that stopped working.......software issues.........
7:34:36 PM System You are now being connected to an agent. Thank you for using Dell Chat
7:34:36 PM System Connected with CU_Rep_Czarina
7:34:44 PM CU_Rep_Czarina Welcome to Dell Sales Chat. My name is Czarina. I'll be your personal sales agent today. Give me a moment to review your concern. Please don't go away.
7:34:53 PM You Okay
7:35:01 PM CU_Rep_Czarina Since I am not receiving any responses from your end, I will end this session so I can attend to other customers. Please don't hesitate to chat with us again. Thank you for choosing Dell. Have a nice day.
7:35:11 PM You hi
7:35:13 PM You hello
7:35:16 PM You 'm here
7:35:20 PM You efjs
7:35:22 PM You dsfklsdklgfn
7:35:37 PM CU_Rep_Czarina I apologize for that, Wrong window.
7:35:49 PM You ah, okay...
7:36:43 PM CU_Rep_Czarina When did you purchased it?
7:37:08 PM You okay basicly my dell pocket dj won't turn on anymore....its been glitchy for about the past month but i thought it was some corruped music files...i purched it a while back....had the original replaced less then a year ago for similar problems
7:37:22 PM You i've tried restaring it and resetting it
7:37:36 PM You it turns on, does the whole dell screen, then turns off
7:37:55 PM CU_Rep_Czarina Ok. Did you already call tech support about that?
7:38:20 PM You i am unable to call anyone at the current moment....thus the reason for being online and waiting 30 minutes to talk to someone
7:38:43 PM CU_Rep_Czarina I'll give you the chat link for tech support.
7:39:03 PM You there is no tech problem
7:39:08 PM You it just needs to be replaced
7:39:18 PM You your tech people won't be able to do anything about it
7:39:33 PM You it won't even turn on....the warrenty lasts for a year yes? thus it is still valid
7:39:38 PM You thus you should replace it...
7:39:44 PM CU_Rep_Czarina Ok. so you are purchasing a new one?
7:40:12 PM You no....last time this happened dell sent me a new one and i send the defunct one back
7:40:35 PM You basicly i swapped my broken one for a new one which is what i want to do this time.....
7:40:44 PM You don't you have a record of that whole thing??
7:41:12 PM CU_Rep_Czarina Ok.Do you still have warranty with that?
7:41:26 PM You well warrenty lasts for 1 year yes?
7:41:35 PM You and ts been less then a year since it was replaced...
7:41:43 PM You so i assume so...
7:41:50 PM You i would think you could just look that up
7:42:18 PM CU_Rep_Czarina You would have to call Customer Care regarding that issue. You can call them at 1-800-9153355 Extension 726-6966 Ok.
7:42:35 PM You so there is nothing i can do about it now?
7:42:38 PM You here?
7:43:14 PM You becouse last time it was as simple as just sending me a new one....and me sending mine back.....anyways if you can't do anything could you at least tell me when excatly the warrenty ends ??
7:43:49 PM CU_Rep_Czarina Yes you have to call customer care for that issue.
7:44:36 PM You you can't even tell me when the warrenty ends?
7:44:53 PM You can't you just look up in therecords and give me the day you shipped the one i have
7:44:54 PM CU_Rep_Czarina Can I have your service tag#?
7:45:02 PM You then i'll do the simple math of adding a year
7:45:11 PM You (out for security)
7:45:39 PM You (out for security)
7:45:41 PM CU_Rep_Czarina pls hold.
7:46:39 PM CU_Rep_Czarina Can you please verify your service tag#?
7:47:00 PM You (out for security)
7:47:21 PM CU_Rep_Czarina It just the same.
7:47:41 PM You what ??
7:48:54 PM You i've given you all the information i have.............so could you please tell me the day it was shipped to me ??
7:48:56 PM CU_Rep_Czarina Please ensure the service tag you gave me is valid.
7:49:11 PM You what do you mean?
7:49:15 PM You its on the back of the device
7:49:17 PM You its valid
7:49:22 PM You end of story i swear its valid
7:49:30 PM You what do i need to give you to prove its valid ???
7:50:30 PM CU_Rep_Czarina Can you please double check it?
7:50:37 PM You i havei
7:50:43 PM You that is correct
7:50:50 PM You (out for security)
7:51:22 PM You there is also this other number: (out for security) next to the service tag but its not part of the service tag
7:51:32 PM You i even gave you the express service tag
7:52:04 PM You who cares what the tag is anyways? go into your files..look up Matthew Herbst....find "Dell Pocket DJ" read the info, copy and paste the ship date
7:52:09 PM You its not that complicated
7:53:59 PM You so................what day did DELL ship Matthew Herbst his Dell Pocket DJ with service tag: (out for security)
7:56:00 PM You Okay it really can't be that complicated.......maybe put one of you peers on who knows the system better
7:56:09 PM You ................or jsut get the info...........
7:57:19 PM CU_Rep_Czarina Can I have your state and zip code?
7:58:05 PM CU_Rep_Czarina Still there?
7:58:11 PM You My current adress:
(out for privacy)
Wyoming OH 45215
You proboly have my old adress in your records:
(out for privacy)
Skillman NJ 08558
7:59:39 PM You so....is that enough for you?
7:59:56 PM You i can even give you the name on the credit card that was used to purchase it if you want??
8:00:13 PM CU_Rep_Czarina No, Its ok.
8:00:16 PM CU_Rep_Czarina pls hold.
8:01:53 PM System CU_Rep_Czarina has left this session!
8:01:53 PM System The session has ended!
-------------
7:04:58 PM System Welcome Matthew Herbst ...
7:04:58 PM System Connecting to server. Please wait...
7:04:58 PM System Thank you for using Dell Chat, a representative will be with you soon.
7:04:58 PM System Initial Question/Comment: I have a Dell Pocket DJ that stopped working.......software issues.........
7:34:36 PM System You are now being connected to an agent. Thank you for using Dell Chat
7:34:36 PM System Connected with CU_Rep_Czarina
7:34:44 PM CU_Rep_Czarina Welcome to Dell Sales Chat. My name is Czarina. I'll be your personal sales agent today. Give me a moment to review your concern. Please don't go away.
7:34:53 PM You Okay
7:35:01 PM CU_Rep_Czarina Since I am not receiving any responses from your end, I will end this session so I can attend to other customers. Please don't hesitate to chat with us again. Thank you for choosing Dell. Have a nice day.
7:35:11 PM You hi
7:35:13 PM You hello
7:35:16 PM You 'm here
7:35:20 PM You efjs
7:35:22 PM You dsfklsdklgfn
7:35:37 PM CU_Rep_Czarina I apologize for that, Wrong window.
7:35:49 PM You ah, okay...
7:36:43 PM CU_Rep_Czarina When did you purchased it?
7:37:08 PM You okay basicly my dell pocket dj won't turn on anymore....its been glitchy for about the past month but i thought it was some corruped music files...i purched it a while back....had the original replaced less then a year ago for similar problems
7:37:22 PM You i've tried restaring it and resetting it
7:37:36 PM You it turns on, does the whole dell screen, then turns off
7:37:55 PM CU_Rep_Czarina Ok. Did you already call tech support about that?
7:38:20 PM You i am unable to call anyone at the current moment....thus the reason for being online and waiting 30 minutes to talk to someone
7:38:43 PM CU_Rep_Czarina I'll give you the chat link for tech support.
7:39:03 PM You there is no tech problem
7:39:08 PM You it just needs to be replaced
7:39:18 PM You your tech people won't be able to do anything about it
7:39:33 PM You it won't even turn on....the warrenty lasts for a year yes? thus it is still valid
7:39:38 PM You thus you should replace it...
7:39:44 PM CU_Rep_Czarina Ok. so you are purchasing a new one?
7:40:12 PM You no....last time this happened dell sent me a new one and i send the defunct one back
7:40:35 PM You basicly i swapped my broken one for a new one which is what i want to do this time.....
7:40:44 PM You don't you have a record of that whole thing??
7:41:12 PM CU_Rep_Czarina Ok.Do you still have warranty with that?
7:41:26 PM You well warrenty lasts for 1 year yes?
7:41:35 PM You and ts been less then a year since it was replaced...
7:41:43 PM You so i assume so...
7:41:50 PM You i would think you could just look that up
7:42:18 PM CU_Rep_Czarina You would have to call Customer Care regarding that issue. You can call them at 1-800-9153355 Extension 726-6966 Ok.
7:42:35 PM You so there is nothing i can do about it now?
7:42:38 PM You here?
7:43:14 PM You becouse last time it was as simple as just sending me a new one....and me sending mine back.....anyways if you can't do anything could you at least tell me when excatly the warrenty ends ??
7:43:49 PM CU_Rep_Czarina Yes you have to call customer care for that issue.
7:44:36 PM You you can't even tell me when the warrenty ends?
7:44:53 PM You can't you just look up in therecords and give me the day you shipped the one i have
7:44:54 PM CU_Rep_Czarina Can I have your service tag#?
7:45:02 PM You then i'll do the simple math of adding a year
7:45:11 PM You (out for security)
7:45:39 PM You (out for security)
7:45:41 PM CU_Rep_Czarina pls hold.
7:46:39 PM CU_Rep_Czarina Can you please verify your service tag#?
7:47:00 PM You (out for security)
7:47:21 PM CU_Rep_Czarina It just the same.
7:47:41 PM You what ??
7:48:54 PM You i've given you all the information i have.............so could you please tell me the day it was shipped to me ??
7:48:56 PM CU_Rep_Czarina Please ensure the service tag you gave me is valid.
7:49:11 PM You what do you mean?
7:49:15 PM You its on the back of the device
7:49:17 PM You its valid
7:49:22 PM You end of story i swear its valid
7:49:30 PM You what do i need to give you to prove its valid ???
7:50:30 PM CU_Rep_Czarina Can you please double check it?
7:50:37 PM You i havei
7:50:43 PM You that is correct
7:50:50 PM You (out for security)
7:51:22 PM You there is also this other number: (out for security) next to the service tag but its not part of the service tag
7:51:32 PM You i even gave you the express service tag
7:52:04 PM You who cares what the tag is anyways? go into your files..look up Matthew Herbst....find "Dell Pocket DJ" read the info, copy and paste the ship date
7:52:09 PM You its not that complicated
7:53:59 PM You so................what day did DELL ship Matthew Herbst his Dell Pocket DJ with service tag: (out for security)
7:56:00 PM You Okay it really can't be that complicated.......maybe put one of you peers on who knows the system better
7:56:09 PM You ................or jsut get the info...........
7:57:19 PM CU_Rep_Czarina Can I have your state and zip code?
7:58:05 PM CU_Rep_Czarina Still there?
7:58:11 PM You My current adress:
(out for privacy)
Wyoming OH 45215
You proboly have my old adress in your records:
(out for privacy)
Skillman NJ 08558
7:59:39 PM You so....is that enough for you?
7:59:56 PM You i can even give you the name on the credit card that was used to purchase it if you want??
8:00:13 PM CU_Rep_Czarina No, Its ok.
8:00:16 PM CU_Rep_Czarina pls hold.
8:01:53 PM System CU_Rep_Czarina has left this session!
8:01:53 PM System The session has ended!
