Open Box Delivery product cannot be taken back by delivery person once he entered the otp, he can take it back before entering the otp by submitting any reason like customer found product not in "perfect condition" etc in case customer "bribed" him to check the product by turning it on.
At least the staff in all major laptop brands official stores in the biggest such market in North India a few years ago were all very rude/aggressive making me decide not to buy anything from there.
If you ask me this whole checking business is ridiculous and unnecessary.
Funny how that was my experience on sp road in Bangalore as well. What really annoyed me was how unhelpful people were. If you wanted something and asked where you could find it. The rule was if its not in the shop he doesn't know.
Because of scammers. OBD is not just to protect buyers from scam on fk, it is also to protect fk from scammers.
Then its exactly what @Decadent_Spectre said it was.
It is about "sharing the responsibility". Buyer is sharing the responsibility for protecting flipkart from scammer buyers preventing loss to fk which in turn enables fk to spend more on discount & offers while flipkart is sharing the responsibility to protect genuine buyers from fraud done via warehouse employees/courier person/seller itself. People conveniently forget that even for DOA items purchased offline/directly from company there is a procedure to be followed to get it replaced & that procedure is not much different (in terms of time spent) from fk asking buyer to contact brand to avail warranty which they will as long as product is not physically damaged (which OBD takes care of) & product is genuinely sold (which fk assured seller takes care of).
i think its there to make sure buyers don't get scammed, many received bar of soap in their sealed new phone packaging.
It is also there to make sure sellers don't get scammed either because OBD means buyer cannot just ask for replacement under normal circumstances which is where most frauds by scam buyers happen.
Scams are done by everyone nowadays, buyers/sellers/courier company/delivery person. It all just comes down to which method inconvenience less to most. Incidents of scams done by "long history reliable/assured biggest sellers" were never significant to begin with.
How will a typical pickup person know just from pics that buyer has swapped the nano receiver of a logitech wireless keyboard mouse combo with a non working one or a working graphics card with a faulty one of same model after cleaning it? Just some of the examples of why pickup process will always be unreliable & hence OBD is much better.
Pickup process has also changed now on amazon and flipkart. Products are divided into two categories verified and unverified. Unverified they take without checking. Verified, they match serial numbers, make and model, click photos uploads it to the app when the app says verified they take it otherwise reject it.
Unnecessary process which can't stop scam buyers (see my example above of nano receiver & same model defective product) & unnecessarily harass genuine buyers (even a slight difference or missing tag will result in rejection). Amazon should copy the OBD model from flipkart as soon as possible if they want to remain the preferred choice for buying expensive products online. I nowadays don't suggest anyone to buy expensive & vulnerable to fraud products (expensive mobiles, watches, small electronics items etc) online from amazon & instead use OBD products from flipkart.
