mayanksahni
Explorer
I listed an item eBay India: Transcend JetFlash 64 gb USB Pen Drive (item 250752856173 end time 16-Jan-2011 04:51:47 IST) on 06 Jan, 2011 04:51:47 IST. As you can see I've have mistakenly putted wrong title but right description. And luckily 3 buyers bought the same on 6th Jan. I messaged all of them that I mistakenly wrote that title, so if they want refund then I'm ready for that. Out of which one buyer said that he was specifically looking for 64gb pen drive not a 32gb one. So I created a special listing for him eBay India: Transcend JetFlash 64 gb USB Pen Drive (item 250753127967 end time 16-Jan-2011 21:49:47 IST) on 06 Jan, 2011 21:49:47 IST. I initiated refund for him too. On 13th Jan, I shipped all three orders, and provided shipping details for same on ebay. Details for shipment to the buyer "smmc909" were as under :
Courier name DTDC
Airway Bill number Z29344965
As you all can see that this item was received by buyer on 17th Jan which was under ebay's timelines. Now on receiving buyer called me up and told me he got an empty packet. So I thought may be courier guys have done something with it. I asked buyer to send me the pics of package he received. On receiving the pics I asked him that the newspaper packing that I did over it was tampered or untampered. He said that it was untampered. Which clearly states that buyer made a false claim. Now he has asked ebay that he has not received the item so he initiated refund for himself. I called ebay on the spot saying that I've already shipped it. They told me that they'll appoint a claim adjuster who will listen to both the parties and will take the decision. I waited for the claim adjuster's call for more than 10 days. In the meantime I kept on calling ebay customer care asking them for claim adjuster's contact number so that this issue can be resolved asap. But they denied and said that they'll set a reminder for claim adjuster. I set that reminder numerous times. Instead I got message from ebay stating that they want POD(proof of delivery) latest by 29th Jan. So I rushed to DTDC office and asked them for the same. They told me that they'll get POD after around 15 days. So I've to wait for 15 days. I told them that its urgent. So they said that I can show online tracking as a proof and that online tracking can also be used in court if necessary. So I kept on calling ebay about making the claim adjuster call me. But all in vain. Today I called them atleast 3 times telling that its urgent. After that claim adjuster called me. He straight away said on my first call that buyer has initiated a refund since he didn't received the product. So we are approving his refund. I was like
. I mean how can they even say that without knowing my point of view. When I told him that why he didn't listen to me before even saying that, then he calmly listened my points. I told him complete matter with nothing hidden. He said that according to ebay's terms and conditions they have to refund the money. I again and again told him that I've sent the product then why claim. I told that buyer has also signed the POD. So they said give us the POD. On which I told them what DTDC told me. So he said that under ebay's terms and conditions they can use online tracking as the POD. They want specifically scanned copy of it. Later on during talks, claim adjuster said that was it a genuine pen drive. I was like : WTF. I told him yes. He said he can arrange a 128gb pen drive too(fake one). I told him that that I too can arrange(fake one) from palika market in Delhi. I said I even can arrange a fake 500gb pen drive too. Then he said that no 64gb pen drive exists till now. :S After this my words were, "I think sir you are a noob. You lacks technical knowledge to much extent. For your information, 128gb pen drive(genuine one) also exists in market." He asked me for the purchase proof from merchandise and proof of dispatch. In my whole conversation of 30mins with him, he stated 10 times that he gonna approve buyer's claim. To which I repeatedly asked him that to prove my point I can show you the documents you asked from me, but can buyer provide me a single evidence that he didn't got the product. I told him that according to rules and regulations of shipping company, buyer or receiver needs to verify the contents of package before signing on the POD. To which claim adjuster said that courier guys don't wait till we open the package. To which I said that if you ask them then they have to wait, they can't go away until you sign the POD. After saying all this he still was taking buyer's stand. At the end he told me to submit the bill and proof of dispatch and they'll look what can be done. But the tone they were using was clearly saying that buyer will receive his money.
Request form you guys:
Please help me to win this claim on ebay and tell me all possible things that I can do to prove my point. I can't loose this amount else I would be under heavy debt.
And also tell me if any bangalore guys can help me in this regard. I can share buyer's details with them. Please please help me come out of this mess.
Courier name DTDC
Airway Bill number Z29344965
As you all can see that this item was received by buyer on 17th Jan which was under ebay's timelines. Now on receiving buyer called me up and told me he got an empty packet. So I thought may be courier guys have done something with it. I asked buyer to send me the pics of package he received. On receiving the pics I asked him that the newspaper packing that I did over it was tampered or untampered. He said that it was untampered. Which clearly states that buyer made a false claim. Now he has asked ebay that he has not received the item so he initiated refund for himself. I called ebay on the spot saying that I've already shipped it. They told me that they'll appoint a claim adjuster who will listen to both the parties and will take the decision. I waited for the claim adjuster's call for more than 10 days. In the meantime I kept on calling ebay customer care asking them for claim adjuster's contact number so that this issue can be resolved asap. But they denied and said that they'll set a reminder for claim adjuster. I set that reminder numerous times. Instead I got message from ebay stating that they want POD(proof of delivery) latest by 29th Jan. So I rushed to DTDC office and asked them for the same. They told me that they'll get POD after around 15 days. So I've to wait for 15 days. I told them that its urgent. So they said that I can show online tracking as a proof and that online tracking can also be used in court if necessary. So I kept on calling ebay about making the claim adjuster call me. But all in vain. Today I called them atleast 3 times telling that its urgent. After that claim adjuster called me. He straight away said on my first call that buyer has initiated a refund since he didn't received the product. So we are approving his refund. I was like
. I mean how can they even say that without knowing my point of view. When I told him that why he didn't listen to me before even saying that, then he calmly listened my points. I told him complete matter with nothing hidden. He said that according to ebay's terms and conditions they have to refund the money. I again and again told him that I've sent the product then why claim. I told that buyer has also signed the POD. So they said give us the POD. On which I told them what DTDC told me. So he said that under ebay's terms and conditions they can use online tracking as the POD. They want specifically scanned copy of it. Later on during talks, claim adjuster said that was it a genuine pen drive. I was like : WTF. I told him yes. He said he can arrange a 128gb pen drive too(fake one). I told him that that I too can arrange(fake one) from palika market in Delhi. I said I even can arrange a fake 500gb pen drive too. Then he said that no 64gb pen drive exists till now. :S After this my words were, "I think sir you are a noob. You lacks technical knowledge to much extent. For your information, 128gb pen drive(genuine one) also exists in market." He asked me for the purchase proof from merchandise and proof of dispatch. In my whole conversation of 30mins with him, he stated 10 times that he gonna approve buyer's claim. To which I repeatedly asked him that to prove my point I can show you the documents you asked from me, but can buyer provide me a single evidence that he didn't got the product. I told him that according to rules and regulations of shipping company, buyer or receiver needs to verify the contents of package before signing on the POD. To which claim adjuster said that courier guys don't wait till we open the package. To which I said that if you ask them then they have to wait, they can't go away until you sign the POD. After saying all this he still was taking buyer's stand. At the end he told me to submit the bill and proof of dispatch and they'll look what can be done. But the tone they were using was clearly saying that buyer will receive his money.Request form you guys:
Please help me to win this claim on ebay and tell me all possible things that I can do to prove my point. I can't loose this amount else I would be under heavy debt.
And also tell me if any bangalore guys can help me in this regard. I can share buyer's details with them. Please please help me come out of this mess.
.
