Exposing DTH scam: TATA Play DTH robbing their customers secretly to milk money

[nRiTeCh]

So today I discovered how TATA Play cheats or robs its customer by billing incorrectly!
I think this was happening since some time but I discovered it only today.

Yesterday was the last day of my subscription and I went to recharge the same from Tata's official website. I noticed that the monthly amount got hiked considerably so I started investigating only to found that the real price of my monthly subscribed pack is s. 451.60/month while Tata is billing aka overcharging meRs. ₹481.60/month, a Rs. 30/month loot!
This raised alarms and I instantly called their CC and even the CC guy went haywire. "He too was taken aback, said thats pretty unusual as there's no manual intervention into billing. He carefully took his sweet time to investigate at his ends and found no extra channel/pack added for that Rs. 30 unusual hike. He immediately raised a ticket for the same.

Last year on 13th July 2024 I recharged TATA PLAY DTH for 6 months amounting to Rs. 3765.36 and the plan validity was till 23rd Jan 2025 but the plan expired prematurely in advance itself on 9th Jun 2025. This made me suspicious and hence the investigation and these shcoking outcomes!

Its a shock for me a sheer shame on such big brands following such practices. I cant image to how many customer out there they might be looting and earning a grand amount.

What saves me every time are the countless screenshots I take and sort them to save on such days!

===================================Screenshots/evidences==================================================================================

Actual pack price

What Tata is charging me..

======================================================================================================================================

Lastly, its not about Re.1 or Rs 100 but imagine how much these cos. are secretly milking money by robbing their dear innocent customer!

I would urge every DTH users (Jio/Sun/Airtel) esp. Tata customers to start monitoring their subscription pricing. The only way to counter such practices is to keep recharging monthly as we get to keep a proper track of validity/expiry etc. as its way too much easier to cheat anyone on a longer recharge period like how they loot to postpaid customers!

 

[OrrBitt]

Sorry for going off-topic but which software did you use to edit the images you've uploaded, and add the green and red boxes?

 

[rajanmehta]

In the 451.60 pack screenshot you shared, it is clearly mentioned that "Network Capacity Fee extra as applicable". So the Rs 30 extra charged is Network Capacity Fee on the 451.60 pack making effective billing 481.60.

 

[6pack]

I stopped using my Tatasky HDR recorder years back when I saw tata keep increasing prices and decreasing video quality. Tata is name only and shit quality service now. just stay away from tata brand, not worth the premium they charge for everything.

In the 451.60 pack screenshot you shared, it is clearly mentioned that "Network Capacity Fee extra as applicable". So the Rs 30 extra charged is Network Capacity Fee on the 451.60 pack making effective billing 481.60.

Network capacity fee is clearly mentioned as 153.40/month. Then instead of 30 they should add 153.40. Where did the 30 come from?

Sorry for going off-topic but which software did you use to edit the images you've uploaded, and add the green and red boxes?

use this - PhotoPea

 

[rajanmehta]

Refer screenshot by OP. Rs 153.40 NCF (Rs 130+Taxes) is already charged in the pack which is upto 200 Channel count. As the op pack has more than 200 channels, NCF will be Rs 160, So Rs 30 extra is charged.

But in the new tariff order, TRAI has removed the ceiling on Network Capacity Fee which was maximum Rs 160 for more than 200 channels. Now it is open for DTH/Cable operators to charge any amount as NCF.