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<blockquote data-quote="aasimenator" data-source="post: 2489243" data-attributes="member: 11831"><p>Sorry I have not been able to respond, I was away and travelling.</p><p></p><p>Firstly let's deal with [USER=38213]@Zino[/USER] issue:</p><p>He had purchased the 2 LG Monitors and the Amazon Echo, and asked me to ship them to his location, My post related to the monitor, clearly mentions, that I do not take any responsibility of damage occurring during shipping.</p><p></p><p></p><p>I packed the 2 monitors in the monitor box I had, and the stands, adapters and the Echo in another. while the smaller box reached the buyer safely, the monitor's box was stuck in a warehouse 35KMs away from his location. I tried to contact ShipRocket and XpressBees, no response from them, they would close the ticket the next day without any response. I asked [USER=38213]@Zino[/USER] if he could help and find out what the hold-up was, which he obliged and found out that someone there had met with a big accident and therefore all parcels were stuck for some reason and the office was closed. </p><p>Then the next day, [USER=38213]@Zino[/USER] called and said that he got hold of the guy and they said that the package was returned. I checked the tracker and it was stating the same that my package was reaching Udaipur. I told [USER=38213]@Zino[/USER] that I would verify the package and assess it for damage and if everything is correct I will reship it. The day it arrived, it was in a large white jute bag, I signed over the paper as I was late and had to leave for some work, I came back that date late in the evening and opened it up and not only was the box torn from one side there was also damage to one of the monitors.</p><p></p><p>I informed [USER=38213]@Zino[/USER] and asked him if I should send him the good one, to which he agreed, and asked for a refund for the other, to which I pointed him to the thread above related to this, he stated that since he did not even receive the package, and said to keep the other monitor and the money, to which I replied that I am fully willing to send him the working monitor or refund him the money for the working monitor but the dead monitor is not something I will take a loss for when I clearly mentioned it in my post. </p><p></p><p>I contacted Shiprocket and Xpressbees regarding the damaged item, and they said since I already signed it and no remarks were mentioned regarding the damage they will not honour the insurance, I told them that the package was delivered sealed in a bag and there was no way for me to inspect it before taking delivery unless I told the agent to open the bag at that time I really didn't have the time as I had to leave. </p><p></p><p>Anyways, that is about it from my end, like I said, I offered him the option of either a refund of the working monitor or the working monitor shipped back to him. both options he didn't want to take, full refund is out of the question because I clearly mentioned its not my responsibility if damage occurs during shipping, whether the parcel was returned to me in damaged condition or whether it was lost in transit or even if it was received by the buyer in damaged condition, it is not my responsibility, I don't mention this on other items I ship because I know the possibility of damage is quite low with the way I pack stuff, but there will always be a possibility of damage to monitors, due to how delicate they are, and therefore I mentioned that I do not want to ship them, unless someone requests it. </p><p></p><p>Courier Tracking:</p><p>[ATTACH=full]179948[/ATTACH]</p><p>Packaging Sent:</p><p>[ATTACH=full]179949[/ATTACH][ATTACH=full]179950[/ATTACH][ATTACH=full]179951[/ATTACH][ATTACH=full]179952[/ATTACH]</p><p></p><p>Package arrived:</p><p>[ATTACH=full]179954[/ATTACH]</p><p></p><p>1 x Dead Monitor:</p><p>[ATTACH=full]179953[/ATTACH]</p></blockquote><p></p>
[QUOTE="aasimenator, post: 2489243, member: 11831"] Sorry I have not been able to respond, I was away and travelling. Firstly let's deal with [USER=38213]@Zino[/USER] issue: He had purchased the 2 LG Monitors and the Amazon Echo, and asked me to ship them to his location, My post related to the monitor, clearly mentions, that I do not take any responsibility of damage occurring during shipping. I packed the 2 monitors in the monitor box I had, and the stands, adapters and the Echo in another. while the smaller box reached the buyer safely, the monitor's box was stuck in a warehouse 35KMs away from his location. I tried to contact ShipRocket and XpressBees, no response from them, they would close the ticket the next day without any response. I asked [USER=38213]@Zino[/USER] if he could help and find out what the hold-up was, which he obliged and found out that someone there had met with a big accident and therefore all parcels were stuck for some reason and the office was closed. Then the next day, [USER=38213]@Zino[/USER] called and said that he got hold of the guy and they said that the package was returned. I checked the tracker and it was stating the same that my package was reaching Udaipur. I told [USER=38213]@Zino[/USER] that I would verify the package and assess it for damage and if everything is correct I will reship it. The day it arrived, it was in a large white jute bag, I signed over the paper as I was late and had to leave for some work, I came back that date late in the evening and opened it up and not only was the box torn from one side there was also damage to one of the monitors. I informed [USER=38213]@Zino[/USER] and asked him if I should send him the good one, to which he agreed, and asked for a refund for the other, to which I pointed him to the thread above related to this, he stated that since he did not even receive the package, and said to keep the other monitor and the money, to which I replied that I am fully willing to send him the working monitor or refund him the money for the working monitor but the dead monitor is not something I will take a loss for when I clearly mentioned it in my post. I contacted Shiprocket and Xpressbees regarding the damaged item, and they said since I already signed it and no remarks were mentioned regarding the damage they will not honour the insurance, I told them that the package was delivered sealed in a bag and there was no way for me to inspect it before taking delivery unless I told the agent to open the bag at that time I really didn't have the time as I had to leave. Anyways, that is about it from my end, like I said, I offered him the option of either a refund of the working monitor or the working monitor shipped back to him. both options he didn't want to take, full refund is out of the question because I clearly mentioned its not my responsibility if damage occurs during shipping, whether the parcel was returned to me in damaged condition or whether it was lost in transit or even if it was received by the buyer in damaged condition, it is not my responsibility, I don't mention this on other items I ship because I know the possibility of damage is quite low with the way I pack stuff, but there will always be a possibility of damage to monitors, due to how delicate they are, and therefore I mentioned that I do not want to ship them, unless someone requests it. Courier Tracking: [ATTACH type="full" width="926px"]179948[/ATTACH] Packaging Sent: [ATTACH type="full" width="367px"]179949[/ATTACH][ATTACH type="full" width="367px"]179950[/ATTACH][ATTACH type="full" width="365px"]179951[/ATTACH][ATTACH type="full" width="360px"]179952[/ATTACH] Package arrived: [ATTACH type="full" width="637px"]179954[/ATTACH] 1 x Dead Monitor: [ATTACH type="full" width="851px"]179953[/ATTACH] [/QUOTE]
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