CPU/Mobo GIGABYTE strengthens post sales support- Introduces DOA policy for its channel partne

The Sorcerer

The Sorcerer

Forerunner
Just received a mail from Gigabyte:

GIGABYTE strengthens post sales support- Introduces DOA policy for its channel partners​

Mumbai, India, June 25, 2010 – GIGABYTE Technology India PVT Ltd a leading manufacturer of motherboards, today announced the implementation of its DOA (Dead On Arrival) warranty policy for its Channel Partners.

This policy is effective from 21st June 2010 in metros such as Mumbai, New Delhi, Kolkata, Bangalore, Chennai and Hyderabad and from 1st July 2010 for other locations in India. This policy is only for Channel Partners who buy GIGABYTE motherboards from authorized GIGABYTE distributors in India i.e. Avnet (India), Ingram Micro, Redington (India) and Neoteric Infomatique Ltd. Product will be deemed DOA, if the product fails during installation within 45 days of the distributor’s invoice date. The DOA warranty service is currently being provided by ACCEL FRONTLINE SERVICES PVT. LTD. and Digicare Service Centre.

Keen to provide efficient product warranty and RMA service to its growing channel base, Gigabyte has stocked adequate buffer quantities of motherboards at all branches and RMA locations. GIGABYTE has an excellent post sales infrastructure in place, with service network spread over 100 locations across the country and a dedicated RMA team. The pick and deliver service that was introduced as an initiative to reach out and provide support to distant locations was introduced in 2009. Gigabyte has a call centre service outsourced in collaboration with Accel Frontline, which assists customers and channel partners on all support services. Gigabyte users can call on the toll-free number – 1- 800- 425- 4945 to get their queries addressed. This number provides pre sales and post sales support, service support and technical support. Customers and partners can avail this free service anytime between 9am to 6pm.

"We are keen to provide prompt, high quality tech support and warranty service to our channel partners and growing customer base," said Rajan Sharma, General Manager, Gigabyte India PVT LTD" This entire initiative will be supervised by us continuously, we have a dedicated team for RMA and we will further ramp up support infrastructure in the future," he added.
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Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

Great! Thumbs up for Gigabyte! :D

I think soon enough Gigabyte would outclass Asus, MSI and even EVGA with regard to the quality & performance of the boards and the customer support. :)

Rest assured, my next upgrade should see through a Gigabyte board. :P

Many thanks to the chicken-tikka lovah for providing the update. :thumb:
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

Cool :) One more reason for suggesting Gigabyte mobos over the rest :D
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

btw ! are asus mobos better for overclocking and unlocking x2 555 ! i heard that somewhere ! ive got a 785gmt-us2h though ! overclocked my 555 to 3.8ghz today !! :)
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

gigabyte service is nice. they even accepted a board which got fried by lighting :D
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

Great news!

Desecrator said:
I think soon enough Gigabyte would outclass Asus, MSI and even EVGA with regard to the quality & performance
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If not already. Their "Ultra durable" PCBs are without a question, top of the line, a concern thanks to the increasing weights of the cooling solutions and like stated in Toolius's review they seem to running higher clocks with lower vcores than competitor' boards.
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

Product will be deemed DOA, if the product fails during installation within 45 days of the distributor’s invoice date.
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Distributor's invoice date , i.e. the date the dealer buys the product from the Distributor ?
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

damn said:
Great news!

If not already. Their "Ultra durable" PCBs are without a question, top of the line, a concern thanks to the increasing weights of the cooling solutions and like stated in Toolius's review they seem to running higher clocks with lower vcores than competitor' boards.
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yup ! mine has 2X copper pcb ! though i dont know what benefit does it have :P
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

Crazy_Eddy said:
Distributor's invoice date , i.e. the date the dealer buys the product from the Distributor ?
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I'll see if I can get that clarified/checked :).
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

It says, that this if for Channel Partners.. would that mean it dominoes down to regular folks like us as well?
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

Confirmed. The end users can reach the nearest RMA centre with the retailer's receipt and claim for a DOA replacement.
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

good to see gigabyte trying to improve service support .
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

So, nowadays which is the best when it comes to service, ASUS or Gigabyte ?
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

The Sorcerer said:
Introduces DOA policy for its channel partners
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Crazy_Eddy said:
Distributor's invoice date , i.e. the date the dealer buys the product from the Distributor ?
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The Sorcerer said:
Confirmed. The end users can reach the nearest RMA centre with the retailer's receipt and claim for a DOA replacement.
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For user, how many days and from which date? :)
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

Wow, good news,

I am using gigabyte now.
I got another point recommend gigabyte to others. :)
 
Re: GIGABYTE strengthens post sales support- Introduces DOA policy for its channel pa

pegasus said:
For user, how many days and from which date? :)
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No one?

How much is it for user when bought from dealer?

full 45 days?

p.s. Just checked and ASUS also has similar 60days DOA policy.
 
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