Got duped by cardekho(maybe). What to do?

[scott1391990]

So I listed my car for selling on 16 or 17th of Feb and paid for premium listing. After even 3 months it was not sold and according to their policy they have to refund my money.
As I was busy I had a chat with them on 23rd April and the Support guy told me that I need to send them an email asking for the refund which I did. And got a reply that I need to upload my RC along with current day newspaper and my bank acc. details.
I did that yesterday and thought I would get a call or confirmation but I didn't.
Now I tried to chat with them and what I see is that I am unable to login. It says invalid user/password combo.
I clicked on "Forgot Password" tab and entered my id but get this error.
"You cannot regenerate the password for this account."

Tried calling them but no one picked my call. What to do?
Should I talk to akosha team?

 

[cute.bandar]

It could also be a technical glitch. I say wait for a couple more days, try logging in then and see if it works.

 

[scott1391990]

It could also be a technical glitch. I say wait for a couple more days, try logging in then and see if it works.

Might be. But these guys called me every other day for paying for the premium listing and once I did, the person stopped calling. And when the time came close to being 3 months once again they called to persuade me to extend the time. Even the guy on the chat tried to do so.
Idiots. Never going to deal with them and not recommending to anyone

 

[Mir Muzaffar U Zaman]

Greetings from CarDekho.com !

We sincerely apologize for inconvenience caused to you, our team is available on E-mail, Chat and Phone support between Monday to Saturday 10:00 AM to 7:00 PM. Yesterday due to high magnitude earth quake in Jaipur, we had to shut down operations to safeguard employees working diligently to serve our customers. Our team will be operational again on Monday and will be available to help you.

Meanwhile, please provide the email ID/ mobile number associated with your account so we can help you with status.

Regards
CarDekho.com

 

[scott1391990]

Greetings from CarDekho.com !

We sincerely apologize for inconvenience caused to you, our team is available on E-mail, Chat and Phone support between Monday to Saturday 10:00 AM to 7:00 PM. Yesterday due to high magnitude earth quake in Jaipur, we had to shut down operations to safeguard employees working diligently to serve our customers. Our team will be operational again on Monday and will be available to help you.

Meanwhile, please provide the email ID/ mobile number associated with your account so we can help you with status.

Regards
CarDekho.com

You are the same person I had a chat with.
How did you find me here btw?
And I emailed you guys today. Waiting for the reply. I thought that no operations take place on Sunday on cardekho but was skeptical as I couldn't login or retrieve the password.
Thank you for contacting here[DOUBLEPOST=1430061745][/DOUBLEPOST]Might recommend it after all

 

[Being.smart]

wow cardekho employee here, @Mir Muzaffar U Zaman , i had also started looking for car, but sad no one is allowing to TD one, can you please help me , vow!! vow!!!

 

[Mir Muzaffar U Zaman]

@ scott1391990, thank you for dropping us an email. Your email will be answered tomorrow morning by our support consultant and I will personally followup to close your complaint.

@Being.smart, we are glad to know that you are planning for a new car, please drop us your requirement at support@cardekho.com along with contact details, we will try to get test drive done at earliest.

 

[scott1391990]

Thanks. Got a call today confirming the receipt of my document and bank details.