Govt. of India : Public Grievances Portal

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:: Grievance Redress Mechanism in Government ::

The Department of Administrative Reforms And Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country. Redress of citizens' grievances , being one of the most important initiatives of the department, DAR&PG formulates public grievance redress mechanisms for effective and timely redress / settlement of citizens' grievances.

The DAR&PG has been making endeavors to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances.

This is a Government of India Portal aimed at providing the citizens with a platform for redress of their grievances. If you have any grievance against any Government organization in the country, you may lodge your grievance here which will go to the Ministry/Department/State Government concerned for immediate redress.

The grievances arising out of Unsatisfactory response or No response from the Ministry/Department concerned will be taken up by the PG officers of DAR&PG who will take up the matter with the Ministry/Department concerned for close monitoring and expeditious redress.
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Got it from a fwd mail....but site seems really nicely built.

Fwd Mail

Hi All, Government of India has an online Grievance forum at :: Grievance Redress Mechanism in Government ::

Can you imagine this is happening in INDIA?

The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like

1) Railways

2) Posts

3) Telecom (incl. Bharat Sanchar Nigam Limited (BSNL) & Mahanagar Telephone Nigam Limited (MTNL )

4) Urban Development ( Delhi Development Authority (DDA) , Land & Development Office (L&DO) , Central Public Works Department (CPWD) , etc)

5) Petroleum & Natural Gas

6) Civil Aviation ( Air India , Airports Authority of India , etc)

7) Shipping , Road Transport & Highways

8) Tourism

9) Public Sector Banks
Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharashtra Canara Bank Central Bank of India Corporation Bank Dena Bank Indian Bank Indian Overseas Bank Industrial Development Bank of India Ltd National Bank for Agriculture and Rural Development Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank Small Industries Development Bank of India State Bank of Bikaner & Jaipur State Bank of Hyderabad State Bank of India State Bank of Indore State Bank of Mysore State Bank of Patiala State Bank of Travancore Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya Bank

10) Public Sector Insurance Companies
GIC of India Life Insurance Corporation of India National Insurance Company Ltd. The New India Assurance Company Ltd. The Oriental Insurance Company Ltd. United India Insurance Company Ltd.

11) National Saving Scheme of Ministry of Finance

12) Employees' Provident Fund Organization

13) Regional Passport Authorities
Regional Passport Office, Ahemadabad Regional Passport Office, Amritsar Regional Passport Office, Bangalore Regional Passport Office, Bareilly Regional Passport Office, Bhopal Regional Passport Office, Bhubaneswar Regional Passport Office, Chandigarh Regional Passport Office, Chennai Regional Passport Office, Cochin Regional Passport Office, Coimbatore Regional Passport Office, Dehradun Regional Passport Office, Delhi Regional Passport Office, Ghaziabad Regional Passport Office, Goa Regional Passport Office, Guwahati Regional Passport Office, Hyderabad Regional Passport Office, Jaipur Regional Passport Office, Jalandhar Regional Passport Office, Jammu Regional Passport Office, Kolkata Regional Passport Office, Kozhikode Regional Passport Office, Lucknow Regional Passport Office, Madurai Regional Passport Office, Malappuram Regional Passport Office, Mumbai Regional Passport Office, Nagpur Regional Passport Office, Patna Regional Passport Office, Pune Regional Passport Office, Raipur Regional Passport Office, Ranchi Regional Passport Office, Shimla Regional Passport Office, Srinagar Regional Passport Office, Surat Regional Passport Office, Thane Regional Passport Office, Trichy Regional Passport Office, Trivandrum Regional Passport Office, Visakhapatnam

14) Central Government Health Scheme

15) Central Board of Secondary Education

16) Kendriya Vidyalaya Sangathan

17) National Institute of Open Schooling

18) Navodaya Vidyalaya Samiti

19) Central Universities

20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour
Many of us say that these things don't work in India.
Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it's clear that both the government departments were not in sync at all..

So use this grievance forum and educate others who don't know about this facility.
This way we can at least raise our concerns instead of just talking about the 'System' in India.

Invite your friends to contribute for many such happenings.

PLEASE SPREAD THIS MESSAGE IF U WANT OUR INDIA TO HAVE A BETTER TOMORROW & FORWARD THIS MAIL TO AS MANY AS POSSIBLE.
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Its not a scam its probably more like a therapist who listens to your problems with the govt but isn't really able to do anything about it :D
 
I wanna complain about Karnataka CM. Bugger gets to have 2 wifes :@ :@ :@
 
^^ LOL now why do u have a problem with that. In India there will be more than 1 million ppl with more than 1 wife :P

@chiron -- Nothing wrong in trying....when we waste so much time posting spam here :P.....for starters I had made a complaint to DoT for minimum broadband speeds and FUP :P
 
HAHA, its not spam and its very genuine one :). I'm the one of the person who benefited from this, ofcourse for BSNL :) And this happend in last year

The way how it works is, first they will forward your complain to respective ministry and u can view your complain status also there. its been updated regularly.

in my case for bsnl, first it went to 1) telecom ministry => 2) BSNL =>3) Respective circle(TN) => 4) Respective SSA(Madurai) 5) Finally it went to SDE, Trichy(since here were all the mobile a/c of TN regoin handled) :) and finally my issue resolved. In each level, latest update were there in grievences site. :)

Of course first i've been directly in touch with trichy SDE, but they were giving some junk answers and said its not possible to fix my issue, since they felt its not a problem at all :P
 
smnrock said:
HAHA, its not spam and its very genuine one :). I'm the one of the person who benefited from this, ofcourse for BSNL :) And this happend in last year
The way how it works is, first they will forward your complain to respective ministry and u can view your complain status also there. its been updated regularly.
in my case for bsnl, first it went to 1) telecom ministry => 2) BSNL =>3) Respective circle(TN) => 4) Respective SSA(Madurai) 5) Finally it went to SDE, Trichy(since here were all the mobile a/c of TN regoin handled) :) and finally my issue resolved. In each level, latest update were there in grievences site. :)

Of course first i've been directly in touch with trichy SDE, but they were giving some junk answers and said its not possible to fix my issue, since they felt its not a problem at all :P
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Excellent :)
 
This portal actually works.

Got fed up with gtpl internet issue and file a complaint online with PG portal.

This guys forwarded complain to GTPL nodal officer and issue got resolved in 2 days plus gtpl extended 20 full days to validity period.
 
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