Having a problem with my TATA connection

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Maestro

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I subscribe to the 384kbps UL plan, and my overall experience has beenpretty good. But ever since last week, there have been problems upon problems, or rather, multiple instances of the same problem.

Instance 1. Browsing and file downloading speeds were shit. Videos wouldn't load past the 10-20 second mark. Took 5 mins to open Gmail, FFS! Discovered later that torrent speeds were more or less what was advertised.

Engineers came, put in new IP address and problem went away. This was on Tuesday.

Instance 2. Worked fine all through to Wednesday morning. Then same problem again. This time, browsing speed OK, but any kind of downloading was ****ed! Was getting download speeds in bytes/ps.

So put in complaint, engineer came this morning. Checked connection, saw download speeds were crap, goes to an FTP site maintained by TATA and downloads a couple of files at full speed. Whereas all other files he tried downloading from a variety of sites got the same avg speed of 10-15 KBps, if not lower. Never went above that. Then he tries to convince me that there's a problem with the other sites.

Had to go to college so kicked him out, well almost. Browsing speed is fine now, nearly back to normal, but downloads are not.
What exactly is wrong? All bandwidth meters I've tried show varying speeds, but none that even come close to 384kbps.

The engineers don't seem to understand the problem.
 
Started a download from MSDN. For the first minute or so it stayed around 15, and then started climbing before settling between 25-29 for about 4 mins.

Just noticed that torrent speeds seem to be returning to normal too. Getting aroung 20KBps now.
Edit: Spoke too soon. Now getting speeds around 4-5kbps. Tried MSDN, got a burst of 15 and then settled at 6-7. Torrents the same, 4-5 max.

Curiously, the slow speeds were back after a power failure. before that they were like what i mentioned above.
 
Right. After a whole load of issues that blocked the whole colony from the net for 3 days, net was back yesterday and at full speed for a change. Problem is, since last night I'm only getting speeds around 15-17, which is average for a 256kbps plan, not a 384kbps plan.

These tata people are telling me that I should be happy that I'm getting at least this much, based on the earlier problems. What exactly should I do?
 
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