nitin_g3
Herald
Hello All,
I'm having an issue with an order from Croma. Hope someone from TE help me in this regard.
I placed an order of Covey air purifier and a Sandisk pen drive on Oct 11th, the expected delivery date was Oct 16th for both the products.
I've received Sandisk pen drive on 16th, but the air purifier is still not shipped. The customer care guys gave me bluedart tracking IDs for both products on 14th, but the tracking id for air purifier still shows invalid when I try to track it on bluedart.
I've been calling them multiple times a days since 16th itself. Even sent 2 emails while CCing their grievance officer and nodal officer, but no help.
Oct 16th Call 1 response: Their team will call me back in 4 hours, but no call was received.
Oct 16th Call 2 response: I will get my product within 24 hours.
Oct 17th Call 1 response: They'll co-ordinate with bluedart and will get back to me.
Oct 17th email response: Here's your complaint number, later I received a message stating that my complain has been resolved (no other communication from them)
.
Oct 18th Call 1 response: Give us 4 hours, our team will get back to you.
Oct 18th email response: Here's your complain number, we'll resolve it in 24-28 hours.
Oct 18th Call 2 response: Sorry that you had to go through this trouble, and then call was cut
.
And my products is still not shipped.
Not sure what to do.
I don't want to cancel it since I got the air purifier at a good price.
Any kind of help is most welcome.
Thanks in advance.
I'm having an issue with an order from Croma. Hope someone from TE help me in this regard.
I placed an order of Covey air purifier and a Sandisk pen drive on Oct 11th, the expected delivery date was Oct 16th for both the products.
I've received Sandisk pen drive on 16th, but the air purifier is still not shipped. The customer care guys gave me bluedart tracking IDs for both products on 14th, but the tracking id for air purifier still shows invalid when I try to track it on bluedart.
I've been calling them multiple times a days since 16th itself. Even sent 2 emails while CCing their grievance officer and nodal officer, but no help.
Oct 16th Call 1 response: Their team will call me back in 4 hours, but no call was received.
Oct 16th Call 2 response: I will get my product within 24 hours.
Oct 17th Call 1 response: They'll co-ordinate with bluedart and will get back to me.
Oct 17th email response: Here's your complaint number, later I received a message stating that my complain has been resolved (no other communication from them)

Oct 18th Call 1 response: Give us 4 hours, our team will get back to you.
Oct 18th email response: Here's your complain number, we'll resolve it in 24-28 hours.
Oct 18th Call 2 response: Sorry that you had to go through this trouble, and then call was cut

And my products is still not shipped.
Not sure what to do.
I don't want to cancel it since I got the air purifier at a good price.
Any kind of help is most welcome.
Thanks in advance.