that bill-will-is-needed-for-rma is bullcrap.
My hitachi lappy HDD died. returned it to the same dealer where i bought,t ht guy dudnt even bother sending it to RMA, 3 weeks later i got back the same drive, still busted. I blasted out at them, they said the drive was rejected due to *burns*. when i asked them show me where its burnt, they said *inside burnt* SHEESH.
Called up a comp shop owner i know well, he said bring it to mysore, i'll get it RMAed.
Went there, he just logged into Hitach dealers's site. entered serial number, said warranty is valid. He generated a ticket number. Said that a courier guy came and picked up the HDD from him the next day and it went for RMA. Two weeks later i got a brand new drive selaed in the grey cover.
Those fluckin shop owners are pathetic.