PC Peripherals How does HP Ink cartridge warranty work?

[Crazy_Eddy]

Have a HP ink cartridge that's just about 4 months old and already dried up. Ink status says its still full, plus I printed a few pages at the most, so it hasn't run out of ink.

The warranty is up to 6 months, but I don't find any info on their process. Any idea how HP ink cartridge warranty works?

 

[bigb123]

Use hp software suite to clean cartridge heads.

 

[Crazy_Eddy]

Troubleshooting the cartridge isn't the purpose of this thread, since I've already done everything.

 

[prime]

You need to visit HP service center.

They need a VAT invoice and if the cartridge's weight is more than a specified weight, they will give you a new cartridge.