In the last few months, from what I have heard and seen from my frinds and colleagues,
I would unequivocally pronounce Dell to be THE company to buy laptops in India from....
Sample this:
- A collegaue who bought a Dell 640m last month noticed that the "K" key was slightly sticky...So he called up their suport number, and though they made him go through the usual painful process of "Have you checked the drivers" " have you run the diagnostics" crap....
The very next day, they sent across a Service engineer ti his home with a new keyboard replacement
- A friend had bought a XPS 1210 3-4 months ago...After a couple of months, he noticed taht the display flickers for a second or two whenever he opens up the lid after closing it with the system running.
He called up their support number, and as expected, he was put through the usual Dell support crap for 30 mins..Have you checked the drivers/run the diagnostics stuff...
Eventually, they sent a service engineer who diagnosed it to be a hardware issue, and told him he'll raise a replacement request.The next day, he got a call from Dell suport telling him he would be receiving a new system within two weeks. He could keep the existing system in the meanwhile and retyurn it to the delivery guy who will come to deliver the replacement.
Now here comes the best part ->
He was also told that since Dell does not have XPSsystems with XP anymore, the new system would come with Vista pre-installed...So my friend said that he would like to go for a 2 GB upgrade in that case as his current system (1GB) gets strapped for memory with XP, and asked him the cost of a 1GB -> 2 GB upgrade....
Dell threw that in for free
without him asking for it
I know that Dell US has been doing this for a while now, but this is the first time I have seen a company in India doing this....
Compare that to the crap service that the other manufacturers provide (esp. Sony) and I do not see any reason why one should choose anything but Dell!