How to lodge CPGRAMS complaint against Zomato

Delivery boy didnt deliver my food last night and now Zomato is non-responsive and giving bot answers to give me refund.

I have lodged a complaint on ingram and also want to do it on CPGRAMS.

However, I am lost which options to choose in CPGRAMS.

1. Can anyone with experience help me which ministry and options to choose for non-delivery grievance on CPGRAMS? (https://www.pgportal.gov.in/)
2. Also Zomato hasnt taken any notice of my complaint on twitter for past 12 hours. Can you tell me which accounts to tag and hashtags to use for greater visibility?
Any help would be appreciated
 
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