Laptop HP ProBook 640 G8 with Charger

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On a side note from reading the whole thread , it all seems assumption from The Seller this happened that happened maybe he updated his bio etc , Firstly I don't think machines automatically update bio anymore they show in their vendor menu like for me it shows in lg menu or for hp in their own app and then they ask for it and even if it does I find it hard to believe that seller never updated bio when he says he's been using it for a while and as soon as @manohar5321 got it suddenly hp releases a new bio which manohar never saw an intimation of and it started updating ..
now this is what I call a sensible observation. And totally agree with the vendor software which they ask before updating the BIOS or some critical update.
 
There is so much writing here. There is no bios update issue with buyer, at no time has he stated he did not do a proper shutdown. End of story.

This is a simple case of return to sender and get full refund. Seller needs to understand working electronic things go wrong at any time that is why there is warranty. Seller needs to honor 30 day warranty he so boldly advertised. Bad luck and move on.

This was such a bare classified, third party charger and all physical damage should have been mentioned, other sellers have been penalized for a lot less.

I feel bad for buyer, now he has to run around and try to keep calm composure (or take a loss) specially with the nonsense finger pointing the seller has done.

There are a bunch of resellers on the forum and they should be labeled as such but that's for another thread.
 
Hey its me remember u owe me a laptop macbook m2 remember ? If not mods ban this guy..

Hey its me remember you owe me a m2 mac ? If not mods please ban this guy..

On a side note from reading the whole thread , it all seems assumption from The Seller this happened that happened maybe he updated his bio etc , Firstly I don't think machines automatically update bio anymore they show in their vendor menu like for me it shows in lg menu or for hp in their own app and then they ask for it and even if it does I find it hard to believe that seller never updated bio when he says he's been using it for a while and as soon as @manohar5321 got it suddenly hp releases a new bio which manohar never saw an intimation of and it started updating ..

Besides this was like maybe 10 years ago bhos update causes issues not anymore , most vendors have recovery button on laptop and recovery image on website, it's upto seller to make it work or refund imo also have known @manohar5321 for long time and done loads of deals on and off TE never had an issue is a gem of a guy .

Fwiw , 30 day testing warranty means just that , also if bios update could cause such critical issues half the people here let alone non techies novoices wouldn't be getting windows .

Seems simple case of corrupted / broken laptop which was fixed buy buyer and then he tried to pawn it off, it probably was working when he sent it but it was on its last legs due to physical damage etc or maybe the parts moved in shipping, but then he wudnt have been blaming bios or random theoretical issues that might have happened and just refunded .

Also tbh my policy in TE always has been if buyer ever complaints I just refund or take a return regardless that's the values TE is based on and seller should honor his commitment specifically after mentioning ' 30 day testing warranty ' which someone would only mention if there's a chance of failure . I am not saying he did it on purpose but clearly laptop was broken and repaired and probably on its last legs ..

In fact I sold lenovo gaming laptop when I joined TE in perfect condition i remember but after a month although no fault of my own screen had coloring issues he texted me and i paid for it even though I didn't need to..

I remember when I joined TE sold a lenovo legion and it has some screen colloring issue after a month's use and when buyer complained to me i still offered to refund or pay for the issue which I did even though I didn't need to, onus should be on @ShivamRaj to either get it fixed and refund it whichever way to works .

Besides of it's a bios or ssd issue a techies can sort it in minutes a , if incorrect shutdown caused issues half laptops would be dead.. and frankly all this fans running at full tc has no correlation to bios .

I hope you guys solve it amicably if not my opinion its upto seller to either get it fixed or refund else the whole 30 day warranty Shazam makes no sense, I know people on te who even refund even if there's on issue with a device for example let alone one with dents and stuff.

Hey its me remember u owe me a laptop macbook m2 remember ? If not mods ban this guy..

Hey its me remember you owe me a m2 mac ? If not mods please ban this guy..

On a side note from reading the whole thread , it all seems assumption from The Seller this happened that happened maybe he updated his bio etc , Firstly I don't think machines automatically update bio anymore they show in their vendor menu like for me it shows in lg menu or for hp in their own app and then they ask for it and even if it does I find it hard to believe that seller never updated bio when he says he's been using it for a while and as soon as @manohar5321 got it suddenly hp releases a new bio which manohar never saw an intimation of and it started updating ..

Besides this was like maybe 10 years ago bhos update causes issues not anymore , most vendors have recovery button on laptop and recovery image on website, it's upto seller to make it work or refund imo also have known @manohar5321 for long time and done loads of deals on and off TE never had an issue is a gem of a guy .

Fwiw , 30 day testing warranty means just that , also if bios update could cause such critical issues half the people here let alone non techies novoices wouldn't be getting windows .

Seems simple case of corrupted / broken laptop which was fixed buy buyer and then he tried to pawn it off, it probably was working when he sent it but it was on its last legs due to physical damage etc or maybe the parts moved in shipping, but then he wudnt have been blaming bios or random theoretical issues that might have happened and just refunded .

Also tbh my policy in TE always has been if buyer ever complaints I just refund or take a return regardless that's the values TE is based on and seller should honor his commitment specifically after mentioning ' 30 day testing warranty ' which someone would only mention if there's a chance of failure . I am not saying he did it on purpose but clearly laptop was broken and repaired and probably on its last legs ..

In fact I sold lenovo gaming laptop when I joined TE in perfect condition i remember but after a month although no fault of my own screen had coloring issues he texted me and i paid for it even though I didn't need to..

I remember when I joined TE sold a lenovo legion and it has some screen colloring issue after a month's use and when buyer complained to me i still offered to refund or pay for the issue which I did even though I didn't need to, onus should be on @ShivamRaj to either get it fixed and refund it whichever way to works .

Besides of it's a bios or ssd issue a techies can sort it in minutes a , if incorrect shutdown caused issues half laptops would be dead.. and frankly all this fans running at full tc has no correlation to bios .

I hope you guys solve it amicably if not my opinion its upto seller to either get it fixed or refund else the whole 30 day warranty Shazam makes no sense, I know people on te who even refund even if there's on issue with a device for example let alone one with

Agreed, i feel it's the same issue here either was already damaged but working sitting ona table , moved in transportation / courier and went back to its orginal state it wa sin when damaged..
Ugh seems some issues with my phone keyboard nvm..
Probably your phone is on BIOS update too :yuck:
 
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@ShivamRaj If you have the machine in-hand, you can try retrieving the SSD, try booting into windows from another machine, retrieve the event log & update history and check the activity, it's the only way to defend your claim! Or else come to an agreement with @manohar5321 and give it to a service shop
 
@manohar5321
I was having a similar blackscreen issue at startup after a recent windows update on 21-Jun-2025. It updated fine. But when I shut it down and restarted it next day the window stayed black for long time.
It generally gets to the boot screen under 10 seconds but that day it was taking more than 2-3 minutes which felt endless and I was force shutting down with power button thinking there were some bootup issue.

I looked up and lot of people were facing similar issues. So I uninstalled the latest update and after a shift+shutdown it's back to normal.
My laptop isn't HP and I was not getting the caps lock blinking, but I thought I would let you know, just in case it helps.
 
Since the guy above me is also sharing a similar issue, I had the same exact issue on my HP laptop as well. It was a bios issue sure enough but turned out it was a bad bios chip itself. Sometimes it turns on just fine but most of the time capslock would just blink and blink. Should be an easy fix with a replacement but it uses a newer type of bios chip which needs 1.8 volts instead of 3.3 volts found on older laptops. Anyway, just sharing as that could be the issue here as well.
 
Forum has to have healthy discussion and im putting up facts which are available on web not what i have created.

Being a seller it seems like a big issue here. You can see all my listings with feedback till date, not 1 is for to make profit.

Im not from hyderabad came for office work and leaving today night. I dont know any technician here whom i can trust. If anyone @manohar5321 has trust on he can show himself.

Guys 30days warranty cannot be applicable if buyer breaks it and asks for refund.

Fact is the laptop is not completely dead its responding to power button, after pressing power button capslock blinking for 7 times. If anyone would search google its bios corruption and simply a bios will not get corrupted if it was not interrupted while updating. There is no ram ssd or battery issue. If the laptop was supposed to be completely dead it would not respond power button or 7 times capslock would not blink.

There is so much writing here. There is no bios update issue with buyer, at no time has he stated he did not do a proper shutdown. End of story.

This is a simple case of return to sender and get full refund. Seller needs to understand working electronic things go wrong at any time that is why there is warranty. Seller needs to honor 30 day warranty he so boldly advertised. Bad luck and move on.

This was such a bare classified, third party charger and all physical damage should have been mentioned, other sellers have been penalized for a lot less.

I feel bad for buyer, now he has to run around and try to keep calm composure (or take a loss) specially with the nonsense finger pointing the seller has done.

There are a bunch of resellers on the forum and they should be labeled as such but that's for another thread.
Are you here to criminalize sellers, what do you mean by electronics can go wrong at anytime. If that was the case it would not even power on the first time or capslock would blink 7 times. Do your research before commenting. Bios update was manually interrupted that is what happened not an issue with its internals.

Im being calm and helping out buyer here, instead of waiting he involved the mod. At that point of time we were still chatting over WA.

@ShivamRaj If you have the machine in-hand, you can try retrieving the SSD, try booting into windows from another machine, retrieve the event log & update history and check the activity, it's the only way to defend your claim! Or else come to an agreement with @manohar5321 and give it to a service shop
This was my system i dont have any spare system and im traveling. Actually i dont have tools or tools to check inside of this.

This can only be verified once im in bangalore, to be checked with trusted technician i know.
 
@ShivamRaj what do you mean "Guys 30days warranty cannot be applicable if buyer breaks it and asks for refund." what did i break here. i simply tried to turn it on and it wouldn't. Anyways now that you have it in your posession , get it fixed and give it back or better just refund and be done with it. Else you can hand it over to me , if it turns out a small issue i can get it done else if its a complex thing then too you have to refund
 
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I mean just that. The bios chip could fail on its own, it does happen. You offered a 30 day working machine. New things fail, this is used. According to you if it worked for a day then the next 29 days don't count.

On another note it could be something else related to the bios on the board. Just google searching and giving 7 light blinking gyan will not do. It's not enough to put the blame on the buyer.

Luckily the buyer has an unboxing video or you would have straight said physical damage for the dent. You are trying your best not to take responsibility and the buyer is kind enough to entertain you.

Give the buyer his refund. Get the laptop repaired. Put it back here for sale.
 
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If a seller gives a testing warranty then what does it mean, if I cannot simply turn on and shut down what should i do with a laptop for 30 days . Am not trying to push you into a corner but give a proper solution or resolution that can be accepted by both of us.
 
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@ShivamRaj what do you mean "Guys 30days warranty cannot be applicable if buyer breaks it and asks for refund." what did i break here. i simply tried to turn it on and it wouldn't. Anyways now that you have it in your posession , get it fixed and give it back or better just refund and be done with it. Else you can hand it over to me , if it turns out a small issue i can get it done else if its a complex thing then too you have to refund
Why are changing your words, First time it worked for you right and you checked everything, then you were busy shut it down when fans were at full speed and then when tried to power it up again it was only 7 times blinking capslock right?
 
My 2 cents if this case went the legal route.

1.Buyer deserves his full refund.

2.Seller cannot dishonour his 30 days testing warranty. Seller has not mentioned any special terms and conditions mentioning anything related to bios update for his 30 days testing warranty period. Hence his claim that bios update issue is not covered under 30 days testing warranty does not stand.

3. Companies that deny warranty related to bios update exclusively mention it in their warranty terms and conditions. Were such terms and conditions presented by seller to buyer before the deal went ahead, NO.

4. Selling a dented laptop with 3rd party charger implies the laptop had faced a accidental damage/damages which is causing so many issues.
 
My 2 cents if this case went the legal route.

1.Buyer deserves his full refund.

2.Seller cannot dishonour his 30 days testing warranty. Seller has not mentioned any special terms and conditions mentioning anything related to bios update for his 30 days testing warranty period. Hence his claim that bios update issue is not covered under 30 days testing warranty does not stand.

3. Companies that deny warranty related to bios update exclusively mention it in their warranty terms and conditions. Were such terms and conditions presented by seller to buyer before the deal went ahead, NO.

4. Selling a dented laptop with 3rd party charger implies the laptop had faced a accidental damage/damages which is causing so many issues.
Sir.
Please tell me if you were in my place, you sold a mobile and the buyer got it bricked will you provide full refund to the buyer?

Dents if accidental damaged would have occurred, the laptop wouldn't power on at all. On first boot with buyer it would start giving errors and abruptly shutdown. Its responding to power button which links to bios corruption.
 
I've hit a brick wall.

That's how laptops randomly fail. On the next boot. Without warning.

Dent theory is not true. Things can fail later.

I'm not denying bios fail/corruption. There is no evidence the buyer made this happen.

Buyer is saying he did nothing with the bios/updates and you're making him look like a liar or fool.

Anyway It's between you guys. Nothing personal. Hope the matter is resolved quickly. I'm out.
 
Why are changing your words, First time it worked for you right and you checked everything, then you were busy shut it down when fans were at full speed and then when tried to power it up again it was only 7 times blinking capslock right?
I think you are very wrong here Shivam. The first time i booted it worked fine and i turned it off normally, from the next time onwards it started behaving in different ways. This is exactly what i mentioned to you also
 
I've hit a brick wall.

That's how laptops randomly fail. On the next boot. Without warning.

Dent theory is not true. Things can fail later.

I'm not denying bios fail/corruption. There is no evidence the buyer made this happen.

Buyer is saying he did nothing with the bios/updates and you're making him look like a liar or fool.

Anyway It's between you guys. Nothing personal. Hope the matter is resolved quickly. I'm out.

Till date i have mutiple office provided laptops also personal ones also, none of them failed without a prompt.

Yes i accept things can fail, if they fail there would be different reason or completely dead.

How can the seller provide evidence, the condition of the laptop and 7 times blinking light is the only evidence.

Buyer did mention fans were running at full speed with black screen.

Thanks for understanding.
 
The issue is being stretched more than it should have.
Buyer and Seller should consider this to be an unfortunate event beyond anybody control.
No need to do so much discussion. Repair it and give it back to buyer. Share the expenses. End of deal.
I don't understand why the seller is not interested in cooperation and resolving the issue.
Consider this event as nobody fault and making the device right should be the first priority rather than blaming each other.
 
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Anyways Shivam has agreed to take it to Bangalore to have it checked with a professional of his choice, He believes 100% that I intentionally did something that broke the device, but its all there in the conversations above. I asked him to provide a date until which I have to wait for which he didn't respond neither has he provided any assurance that in what case he will do a refund and what cases he won't be considering the option. So as a buyer I don't have my laptop nor the money nor the terms on which he is carrying it to Bangalore and nor any warranty which he stated he will provide.
Aa a seller it is not only the responsibility but an obligation to assure the buyer that we can sort out the issue but since the beginning Shivam is of the opinion that I screwed it up.
Anyways I appreciate all your inputs they are invaluable and such cases will fortify the safety of future transactions for both Buyer and Seller.
I just hope Shivam deals with this on priority once he reaches Bangalore and that he should provide some date as reference and also record all possible proofs with regards to the repair of this laptop
 
A sensible Solution would be to take the laptop for a BIOS hardware flash. If the flash works (at a cost of ₹500–₹1,000), @manohar5321 pays.

If it’s not refund and if you’re not comfortable offering a 30-day testing warranty, simply don’t offer one—instead of backing out on 2nd day.
 
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