cyberwarfare
Galvanizer
I had originally purchased a Corsair 600T in December after falling in love with it. The flowing lines, the awesome color made me crazy.
Its been almost a year now and my power button has been acting up on me. Its no longer a gentle press to turn on, but instead it requires a few hard presses to turn on. So since corsair does not want us to call the distributor but call then instead i decided to shoot them a mail and have a word with them. What followed has truly made me a life long fan or corsair.
I mailed them on Friday morning and described the problem along with my purchase details. I left for college and thought that ill check my mail the following day, but to my surprise, i had a reply from them the very same day. They wanted my shipping details and contact information. The weekend passed and after i got no reply for them (weekend), me being the impatient types decided to call them on tech support on Tuesday night using skype
.
I had a talk with customer service who asked me to give them another 48 hours and if nothing happened by then to call up again. I dint really mind and went about my business as usual. I called them up again a few minutes back and had a chat with the customer service head and got things sorted out. I held out why i am so thrilled about this chat of ours
1)Tech/Customer support is truly amazing. They were polite and responsive and actually cared about my problem
2)Kelvin (head) is a really really nice fellow. He said that since the power button/front ports are not replaceable, he will ship me a brand new 600T from the states with shipping and Customs paid for. All i have to do is mail him a copy of my receipt which is no biggie.
3)oh almost forgot the best part. He doesn't want the old case back :cool2:
This has made my day (or night) and im going to sleep like a baby. Im so glad i went with corsair with this case and im sure to buy more corsair products in the future.
PS-i also started a thread on the corsair forums and was helped out greatly but RAMGUY there.
Its been almost a year now and my power button has been acting up on me. Its no longer a gentle press to turn on, but instead it requires a few hard presses to turn on. So since corsair does not want us to call the distributor but call then instead i decided to shoot them a mail and have a word with them. What followed has truly made me a life long fan or corsair.
I mailed them on Friday morning and described the problem along with my purchase details. I left for college and thought that ill check my mail the following day, but to my surprise, i had a reply from them the very same day. They wanted my shipping details and contact information. The weekend passed and after i got no reply for them (weekend), me being the impatient types decided to call them on tech support on Tuesday night using skype
.I had a talk with customer service who asked me to give them another 48 hours and if nothing happened by then to call up again. I dint really mind and went about my business as usual. I called them up again a few minutes back and had a chat with the customer service head and got things sorted out. I held out why i am so thrilled about this chat of ours
1)Tech/Customer support is truly amazing. They were polite and responsive and actually cared about my problem
2)Kelvin (head) is a really really nice fellow. He said that since the power button/front ports are not replaceable, he will ship me a brand new 600T from the states with shipping and Customs paid for. All i have to do is mail him a copy of my receipt which is no biggie.
3)oh almost forgot the best part. He doesn't want the old case back :cool2:
This has made my day (or night) and im going to sleep like a baby. Im so glad i went with corsair with this case and im sure to buy more corsair products in the future.
PS-i also started a thread on the corsair forums and was helped out greatly but RAMGUY there.
