The distribution in India is handled by Acro Engineering Company. Services of INNO3D are handled by Kaizen Infoserve PVT LTD.
Now as for kaizen people have their own share of mix reactions. The only time and last I dealt with them was way back in yr 2k15 or 16 cant recall for rmaing a pen drive and it went pretty smooth aka on the spot replacement! In recent times some issues with kaizen wrt services.