Intel representatives have announced the discovery of a design issue in the Intel® 6 Series chipset, which supports the 2nd generation Intel® Core™ processors, and we have implemented a silicon fix. In some cases, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives.
Because Intel is committed to providing our customers products of the highest quality, we have proactively identified the affected part, stopped shipment of the product, and have begun to manufacture a new version of the support chip, which will resolve this issue.
Questions & Answers
Q: What is the issue?
A: Under normal operation, Intel® 6 Series Express Chipsets have an issue that may impact SATA ports 2-5. Contact your system manufacturer for more information.
Q: How do I determine if my system is affected?
A: Desktop systems using the Intel® H67 and P67 Express Chipsets and mobile systems using the Intel HM67 and HM65 may be affected by this issue. Intel recommends that end users contact their place of purchase or system manufacturer for more information.
Q: What products are affected?
A: This issue only impacts Intel® 6 Series Express Chipsets (B2 stepping). This issue does not impact previous generation Intel chipsets.
Q: Are the 2nd Generation Intel® Core CPUs affected?
A: This issue does not impact 2nd Generation Intel® Core CPUs.
Q: Which specific Intel branded desktop motherboards are affected?
A: Intel branded motherboards that are potentially affected include: DP67BG , DP67DE, DP67BA, DH67GD, DH67CL, DH67CF, DH67BL.
Q: What is the process for returning opened or integrated Intel® 6 Series Chipset motherboards to distributors?
A: Intel is requesting that distributors accept returns from their customers opened or unopened (even beyond 30 days) if affected by this issue.
Q: Are previous generation Intel® Series Express Chipsets affected?
A: No, this issue only impacts the Intel® 6 Series Express Chipsets systems with devices using SATA ports 2-5.
Q: I have a system affected by this issue. What should I do next?
A: There is no imminent failure, and your product should be replaced. Go to your place of purchase for more information in the coming days. Some retailers are continuing to gather details about the situation before responding to customer inquiries.
Q: What is Intel doing about this issue?
A: Intel has identified the cause of the issue and is taking the following actions:
We are working with manufacturers who used this component to determine appropriate actions for systems that have been built and shipped to customers. These actions will be available from your place of purchase or system manufacturer in the coming weeks. Intel recommends that the end user contact the entity where the system was purchased for diagnosis and possible return.
Intel has begun production of components that do not have this issue and will ship the new components to systems manufacturers as soon as possible.
http://www.intel.com/consumer/products/processors/chipset.htm
7-Feb-2011 00:20:40
Because Intel is committed to providing our customers products of the highest quality, we have proactively identified the affected part, stopped shipment of the product, and have begun to manufacture a new version of the support chip, which will resolve this issue.
Questions & Answers
Q: What is the issue?
A: Under normal operation, Intel® 6 Series Express Chipsets have an issue that may impact SATA ports 2-5. Contact your system manufacturer for more information.
Q: How do I determine if my system is affected?
A: Desktop systems using the Intel® H67 and P67 Express Chipsets and mobile systems using the Intel HM67 and HM65 may be affected by this issue. Intel recommends that end users contact their place of purchase or system manufacturer for more information.
Q: What products are affected?
A: This issue only impacts Intel® 6 Series Express Chipsets (B2 stepping). This issue does not impact previous generation Intel chipsets.
Q: Are the 2nd Generation Intel® Core CPUs affected?
A: This issue does not impact 2nd Generation Intel® Core CPUs.
Q: Which specific Intel branded desktop motherboards are affected?
A: Intel branded motherboards that are potentially affected include: DP67BG , DP67DE, DP67BA, DH67GD, DH67CL, DH67CF, DH67BL.
Q: What is the process for returning opened or integrated Intel® 6 Series Chipset motherboards to distributors?
A: Intel is requesting that distributors accept returns from their customers opened or unopened (even beyond 30 days) if affected by this issue.
Q: Are previous generation Intel® Series Express Chipsets affected?
A: No, this issue only impacts the Intel® 6 Series Express Chipsets systems with devices using SATA ports 2-5.
Q: I have a system affected by this issue. What should I do next?
A: There is no imminent failure, and your product should be replaced. Go to your place of purchase for more information in the coming days. Some retailers are continuing to gather details about the situation before responding to customer inquiries.
Q: What is Intel doing about this issue?
A: Intel has identified the cause of the issue and is taking the following actions:
We are working with manufacturers who used this component to determine appropriate actions for systems that have been built and shipped to customers. These actions will be available from your place of purchase or system manufacturer in the coming weeks. Intel recommends that the end user contact the entity where the system was purchased for diagnosis and possible return.
Intel has begun production of components that do not have this issue and will ship the new components to systems manufacturers as soon as possible.
http://www.intel.com/consumer/products/processors/chipset.htm
7-Feb-2011 00:20:40
