Graphic Cards Is Inno3D reliable? Who handles the service and RMA, and are they trustworthy?

Honestly speaking, I have never heard any bad reviews of inno3d cards or their service apart from 1 model of ichill
 
Just a few weeks back saw a guy at inno3d service centre arguing because he got a refurbished 4070 as replacement instead of a new piece.
It is always refurbished first and new only if refurbished not available.....they and other always give repaired or new depending upon availability and it is in their rma policies also.
 
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