shravank30
Discoverer
JayMathers said:
RTI cannot be filed against DTDC.
Its valid only for Govt. or Quasi Govt organisations
Market Feedback Issue with a deal with ayaskant12
- Thread starter Imrahn
- Start date
- Status
RTI cannot be filed against DTDC.
Its valid only for Govt. or Quasi Govt organisations
ayaskant12
Herald
huh
ppl commenting abt packing??
i put the phone box inside a dell carton
then wrapped the carton with duct tape
then i completely wrapped the carton in a polythene cloth and duct taped it
then i put a clear paper and wrote the address
then i wrapped it thoroughly with clear tape to avaoid smudges on address
NEWAYS I GOT A CALL AGAIN FROM DTDC OFFICE TO lodge a complaint by the OP at dtdc kottayam about the whole packing issue and stuffs he saw and why he denied accepting it
he cannot just deny to accept and not lodge a complaint and walk away from the office just like that after opening the parcel!!!
they are accepting my complaint and assuring of getting back the cellphone but kottayam office may deny that such an incident happened
so please imrahn do something and lodge a complaint there also
we may just get the phone back
please do it asap, i know its difficult for you but we both have to share it
ppl commenting abt packing??
i put the phone box inside a dell carton
then wrapped the carton with duct tape
then i completely wrapped the carton in a polythene cloth and duct taped it
then i put a clear paper and wrote the address
then i wrapped it thoroughly with clear tape to avaoid smudges on address
NEWAYS I GOT A CALL AGAIN FROM DTDC OFFICE TO lodge a complaint by the OP at dtdc kottayam about the whole packing issue and stuffs he saw and why he denied accepting it
he cannot just deny to accept and not lodge a complaint and walk away from the office just like that after opening the parcel!!!
they are accepting my complaint and assuring of getting back the cellphone but kottayam office may deny that such an incident happened
so please imrahn do something and lodge a complaint there also
we may just get the phone back
please do it asap, i know its difficult for you but we both have to share it
@ayaskant12
@Mods
I think this thread belongs in the Market Feedback section. Please move this there or split the DTDC discussion from the 'Market Deal' discussion and let the concerned parties carry it out among themselves without the members' interference.
@everyone else
stay out of this thread if it is in the market feedback section. If you need to discuss DTDC services, continue here.
http://www.techenclave.com/hot-deals-and-discussions/courier-service-feedback-66698.html
since you have agreed to your fault, please see to it that you solve the problem by discussing with RedBull. Ignore any and all other comments from members except the Mods.
@Mods
I think this thread belongs in the Market Feedback section. Please move this there or split the DTDC discussion from the 'Market Deal' discussion and let the concerned parties carry it out among themselves without the members' interference.
@everyone else
stay out of this thread if it is in the market feedback section. If you need to discuss DTDC services, continue here.
http://www.techenclave.com/hot-deals-and-discussions/courier-service-feedback-66698.html
Party Monger
Juggernaut
Redbull, I think both of you should tackle this together. The seller seems innocent prima-facie, and any of us could have been duped like this, both of you should team up and kick DTDC's ass.
True.
Imrahn, you should do whatever u can form your side to escalate this issue. As much as anyone says the buyer is culprit, which i dont believe, the DTDC could also be. If anything they are more prone to tricks like this. This may have been a series of unfortunate events for him. Also the seller is doing as much as he can from his side. NHo one cheats you out for % of money u give. :S.
Imrahn, you should do whatever u can form your side to escalate this issue. As much as anyone says the buyer is culprit, which i dont believe, the DTDC could also be. If anything they are more prone to tricks like this. This may have been a series of unfortunate events for him. Also the seller is doing as much as he can from his side. NHo one cheats you out for % of money u give. :S.
FYI, Even though the OP may have paid you the shipping charges, the responsibility of lodging complaints in case of issues lies with you and you only since you are the one who used their service by booking the courier and hence the consumer. The courier service never entertains any complaints from the recipients. Even if the recipient finds an issue and wants to complain, they will simply tell him to ask the sender to lodge the complaint. If DTDC guys are trying to tell you otherwise, then they are only trying to bullshit you. What the OP did was absolutely by the book. He can only accept or reject a courier. He cannot complain about its condition, loss of contents, damage or any thing else. The sender is the only one who can do that.ayaskant12 said:
Shripad
Innovator
Ok, I will add my few insignificant inputs here.
Its not related to the feud between the these two, but something everyone should know about shipping.
I see lots of people saying declare proper value and use DHL , BlueDart, TNT etc etc as they are safe. Well yes, these options are safer, but not because they cover you, but just because they are more professional at managing the shipping operations here in India.
DTDC is also good as long as the franchise you are using for your shipping is good.
About declaring the proper value and invoice with packaging. Yes, everyone should do that. Lot of buyers insist the items to be declared at lower value (specially those from Mumbai, pune and other maharashtra cities )as this means they can save on octroi charges.
Also declared and invoice value means nothing in case of loss of package or theft. The only time you are protected is when you buy risk cover. This is optional and additional to all these courier companies and only in this case you are covered.
If your item is valuable, dont skimp and get it covered. And yes, it costs significant money (its not exactly dirt cheap )to buy this risk cover for individuals, but its very small percentage of the total amount.
Large companies and dealers who care about such things have option to buy a risk coverage from their shipping company at flat rate for month or number of consignment or have 3rd party insurance coverage in case of loss.
So next time, keep these things in mind when shipping stuff. If you ever encounter a franchise which caused you an issue like this, skip it next time. Absolutely skip it.
I have sent god knows how many phones to Redbull using DTDC and TNT in past.(I think 90% of my phones over last 2 years are with him
) All of them reached safely. Its highly unlikely that this was done at franchise at his end as he actually intercepted the package at franchise location which was not even suppose to be delivery location. Its highly unlikely they would have had time to do this and would do this knowing customer is coming there to pickup the package. The likelihood of this happening at sender's end is much higher. ayaskant12, I hope you never use the franchise location you used this time around in the future. Just boycott them even if it means you have to go longer to ship packages.
Its not related to the feud between the these two, but something everyone should know about shipping.
I see lots of people saying declare proper value and use DHL , BlueDart, TNT etc etc as they are safe. Well yes, these options are safer, but not because they cover you, but just because they are more professional at managing the shipping operations here in India.
DTDC is also good as long as the franchise you are using for your shipping is good.
About declaring the proper value and invoice with packaging. Yes, everyone should do that. Lot of buyers insist the items to be declared at lower value (specially those from Mumbai, pune and other maharashtra cities )as this means they can save on octroi charges.
Also declared and invoice value means nothing in case of loss of package or theft. The only time you are protected is when you buy risk cover. This is optional and additional to all these courier companies and only in this case you are covered.
If your item is valuable, dont skimp and get it covered. And yes, it costs significant money (its not exactly dirt cheap )to buy this risk cover for individuals, but its very small percentage of the total amount.
Large companies and dealers who care about such things have option to buy a risk coverage from their shipping company at flat rate for month or number of consignment or have 3rd party insurance coverage in case of loss.
So next time, keep these things in mind when shipping stuff. If you ever encounter a franchise which caused you an issue like this, skip it next time. Absolutely skip it.
I have sent god knows how many phones to Redbull using DTDC and TNT in past.(I think 90% of my phones over last 2 years are with him
) All of them reached safely. Its highly unlikely that this was done at franchise at his end as he actually intercepted the package at franchise location which was not even suppose to be delivery location. Its highly unlikely they would have had time to do this and would do this knowing customer is coming there to pickup the package. The likelihood of this happening at sender's end is much higher. ayaskant12, I hope you never use the franchise location you used this time around in the future. Just boycott them even if it means you have to go longer to ship packages.
Each and very courier service operating in India would ultimately get added to that list.buddingwhizkid said:
Have contacted the local DTDC franchise here at Kollam and the guy there is a long known one....he said to ask the Orissa franchise to call up the Kottayam franchise and take the matter from there as he says only the sender can claim for the refund there....am willing to provide any help for the sender to have this mess sorted out and have forwarded numbers of the Kottayam franchise to him....he would contact them today eve and we are keeping our fingers crossed.
The local DTDC guy said it would be no problem to make the claim since the package came without the DTDC Blue packing....the only problem lies with the absence of a declaration letter(whenever i send a mobile via DTDC Blue, he makes me write down each and every component to the last detail in declaration before sealing it off with the DTDC Blue tamper-proof cover(so much for tamper-proof pfff!!! ) and amount mismatch in the 2 copies.
Hope both of us can get this straightened out soon enough......he is providing immense support so far and am really grateful to him for the same.
--- Updated Post - Automerged ---
Update:
The Kottayam DTDC guy just called me...When i said i was trying to contact him all morning, he said it was power outage till afternoon and hence why i couldn't.He sounded nervous and said he was getting queries from all over on the matter and that he didn't know it was such a heavy matter(even when i told him it was a 20k mobile at the time of opening!!)....now he is getting queries as to why it was opened without first signing off with me.Then i mentioned that even the DTDC Blue Pouch was absent and also,if i remember correctly,there is a clause that i should ensure the contents before signing off.Also, i asked him what i could have done with a signature at the receiver's end, he said "Nothing" - he just seemed to want to save his ass.Then i told him that he himself had called up a higher official in front of me when the set was absent and he had told me to reject the parcel.He then hung up saying it was just his luck.
The local DTDC guy said it would be no problem to make the claim since the package came without the DTDC Blue packing....the only problem lies with the absence of a declaration letter(whenever i send a mobile via DTDC Blue, he makes me write down each and every component to the last detail in declaration before sealing it off with the DTDC Blue tamper-proof cover(so much for tamper-proof pfff!!! ) and amount mismatch in the 2 copies.
Hope both of us can get this straightened out soon enough......he is providing immense support so far and am really grateful to him for the same.
--- Updated Post - Automerged ---
Update:
The Kottayam DTDC guy just called me...When i said i was trying to contact him all morning, he said it was power outage till afternoon and hence why i couldn't.He sounded nervous and said he was getting queries from all over on the matter and that he didn't know it was such a heavy matter(even when i told him it was a 20k mobile at the time of opening!!)....now he is getting queries as to why it was opened without first signing off with me.Then i mentioned that even the DTDC Blue Pouch was absent and also,if i remember correctly,there is a clause that i should ensure the contents before signing off.Also, i asked him what i could have done with a signature at the receiver's end, he said "Nothing" - he just seemed to want to save his ass.Then i told him that he himself had called up a higher official in front of me when the set was absent and he had told me to reject the parcel.He then hung up saying it was just his luck.
Shoudn't we have a guide for safe courier practices, instead?buddingwhizkid said:
I mean we can have a guide with pointers on "how to safely ship stuff" with helpful tips and suggestions, etc.
tech.addict
Herald
I used DTDC quite a few no. of times for shipping mobile phones. No problem so far. I never use smaller franchisee - I use their own branches.
The problem with the couriers are the inconsistency of their service. Most of the time most of the courier decline to accept mobiles or anything with batteries. Blue Dart is the only exception so far - but their charge is very high. Today afternoon I tried to ship a bluetooth handsfree through DTDC Blue - their branch office declined to accept it stating that they can't accept it since it has a battery.
So, in many cases I have to courier phones without declaring them as phone. I have to declare some low value item and some "uninteresting" item so that their delivery guys don't get interested
. Actually an ebay seller gave me this idea - when I asked him how he ships phones through courier when most of them declines to accept them.
Speed Post is a solution in these case, as they don't ask for any declaration. But they are slow.
What to do in these cases? Which courier to use in these cases?
The problem with the couriers are the inconsistency of their service. Most of the time most of the courier decline to accept mobiles or anything with batteries. Blue Dart is the only exception so far - but their charge is very high. Today afternoon I tried to ship a bluetooth handsfree through DTDC Blue - their branch office declined to accept it stating that they can't accept it since it has a battery.
So, in many cases I have to courier phones without declaring them as phone. I have to declare some low value item and some "uninteresting" item so that their delivery guys don't get interested
. Actually an ebay seller gave me this idea - when I asked him how he ships phones through courier when most of them declines to accept them.Speed Post is a solution in these case, as they don't ask for any declaration. But they are slow.
What to do in these cases? Which courier to use in these cases?
Why I am I not surprised? Force the receiver to sign without allowing him check the contents of the package (user checking the package is standard procedure that they recommend) and they can just laugh away the complaints whether they bring you couriers in damaged condition, with items missing or with rocks and batteries to add weight.RedBull said:
I wonder if DTDC will ever learn the lesson. There are scores of other Indian websites where people have gone hoarse screaming that the DTDC guys stole their stuff or never received etc., and no, there never has been a resolution. I don't know how the authorities over here pursue these cases. In fact, I don't even know if they do.
I just hope that there is some useful resolution that will help both the OP and the CP.
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