As a matter of fact, you are the first person on the Earth who said Dell has worst service. Even tech personals from Lenovo told me Dell has the best service till date.
36k might not 'much' for you but how many purchase or have ability to purchase an Alienware? You speak as if Alienware is the only laptop made. The Lion's share of profit to these companies come from the budget market FYI. And, if you do care to read my comments full then you will notice that I mentioned these companies used to make quality laptops in budget categories. This forum caters to the everyone not just you. Just my 2 cents.
Good for you if they lasted more than 5 years. But I m talking about Lenovo not IBM...
I have seen a guy getting 1TB HDD in lieu when his 320GB HDD crashed. The Dell service guy said they didn't had 320GB in stock. They even considered leaving the crashed HDD with the customer to retrieve data. So, to the original post starter of the forum, suit yourself.
I availed of their accidental warranty service, they replaced my BACKLIT KEYBOARD and TouchPad for no reason. There wasent any fault.
That is odd. Did that happened before you got the delivery of the product or later on?
Maybe they generally use inferior material for 'regular' warranty..