I am a customer of your Tata Photon plus Internet service
The maximum speeds that one may get according to your advertisements is 3.1 mbps. This, I realize is more of a optimum scenario and not something that we can get regularly. I have been facing problems with my internet connection and as a result getting speeds which do not qualify as broadband speeds (less than 256 kbps, I have screenshots giving the speeds) as a result of which I complained to your customer care and a JE was sent to my house on April 29th. After checking the speeds at the given time and ignoring my previous screenshots, he told me that the speed which he was getting was 300 kbps which was 'fine' because in Guwahati the average speed of 256kbps is considered to be ideal and max speed might be up to 600 but never 1mbps. He told me that I could talk to the nodal officer about this , if need be.
He then connected me to the nodal officer, Angshuman Borbora, who in turn told me that "average speeds are 256kbps and maximum speeds that are reached in Assam are up to 600kbps".
Now based on this quote , I have few questions of your company.
1. IF the maximum speeds attainable are up to 600kbps why does your company advertise speeds up to 3.1 mbps in Assam?
2. Why does your company fail to mention in the advertisements that average(256kbps) and maximum speeds(600kbps) are what customers will actually get ?
3. Why should the customer pay you more money for less speeds?
4. Isn't your company liable for legal action for misleading the customers and for fraudulent practices?
Kindly provide answers for the above so that I may contemplate further action.
The maximum speeds that one may get according to your advertisements is 3.1 mbps. This, I realize is more of a optimum scenario and not something that we can get regularly. I have been facing problems with my internet connection and as a result getting speeds which do not qualify as broadband speeds (less than 256 kbps, I have screenshots giving the speeds) as a result of which I complained to your customer care and a JE was sent to my house on April 29th. After checking the speeds at the given time and ignoring my previous screenshots, he told me that the speed which he was getting was 300 kbps which was 'fine' because in Guwahati the average speed of 256kbps is considered to be ideal and max speed might be up to 600 but never 1mbps. He told me that I could talk to the nodal officer about this , if need be.
He then connected me to the nodal officer, Angshuman Borbora, who in turn told me that "average speeds are 256kbps and maximum speeds that are reached in Assam are up to 600kbps".
Now based on this quote , I have few questions of your company.
1. IF the maximum speeds attainable are up to 600kbps why does your company advertise speeds up to 3.1 mbps in Assam?
2. Why does your company fail to mention in the advertisements that average(256kbps) and maximum speeds(600kbps) are what customers will actually get ?
3. Why should the customer pay you more money for less speeds?
4. Isn't your company liable for legal action for misleading the customers and for fraudulent practices?
Kindly provide answers for the above so that I may contemplate further action.