thebanik said:
its sad you are ready to defend Amarbir because your experience was good, this is what Bikey was referring to earlier as well, whenever there is a complaint thread, there are guyz like you as well who would come in and start defending the dealer saying your experience was great, try to put yourself in the shoes of the buyers and atleast try to empathize instead of saying that do not expect what the seller assures before the product is sold, more than complaining about the time he takes, its about the rude manner in which he speaks to them which bothers the buyers most........
If you read my post again, my post was not about defending Amarbir. I would say the same for who ever is in Amarbir's place. In fact I consider both KMD and praashant to be good dealers even though they have not been able to keep their word of mouth promises. I don't consider a word of mouth promise to be an obligation.
My points are simple,
1. Read fine print before you buy from some site. Don't cry foul later.
2. Don't order something you need urgently from a guy who has a 15 day wait period mentioned in his TOS.
3. Take word of mouth assurances with a pinch of salt. For me, an assurance of that kid simply means that the dealer is either confident of getting it/ or will try his best to get it to you in the time frame you want. It does not mean that he will definitely get it to you. A word of mouth assurance does not imply an obligation.
4. If the dealer cannot comply to his own TOS, then take definitely take whatever steps are necessary.
Lastly if anything, I am discouraging impatient people and people who need stuff urgently form dealing with dealers like Amarbir.
As I said previously I have had similar experiences. I ordered a motherboard though Arun Computers @ CTC, Hyd, the guy gave me word of mouth assurance that it would be handed to me by noon, next day as I was leaving Hyd on a trip by next day evening and don't know whether I would have enough time to collect afterward and I have to leave for Mohali immediately after returning from the trip. He could not keep that promise as the motherboard was couriered from Mumbai the same day, but got stuck at the airport due to some reason. When I called him up the next day, he told me that it would take another day as the courier got struck due to some issue. I did not blame him for not keeping his promise as I never considered it as an obligation.
thebanik said:
About defending SMC, I would never do that if I feel they are in the wrong....
Neither would I defend Amarbir or anyone else if they are in the wrong. In fact I didn't even want to post in this thread even though I noticed it earlier as people would say I am defending Amarbir, but the thing is there were mistakes from the buyers side as well that lead to this issue. So I just pointed them out.
As for Amarbir's rudeness, I guess it happens when everyday you have to tackle with rude customers and window shoppers here who think they are the kings in his world. Try being rude to a person attending to a queue at a railway station and see what happens to the people who talk to him after wards. I guess 5 years back he had a lot more patience than he has now and I still think it would be nice if he is more patient with his customers, but I also understand that he is just as human and imperfect has the people who frequent him.
