This is gonna be a continuing story, so please bear with me. If there's a more appropriate thread to post this, let me know.
I wanted to build a mini-itx/micro-atx gaming system (cuz I would like to have something small and portable yet powerful). I bought Ryzen 7 2700 and decided to buy MSI B450i Gaming Plus AC. I shopped around a bit (Amazon, Flipkart, PrimeABGB and others) but almost no one had the motherboard in stock, save for 2 websites - PCstudio.in and techbooze.in
The price on PCstudio.in was 13k + 500 shipping, while the price on techbooze.in was 11k including shipping. I checked the listing and sure enough, it was showing "Available". I contacted PCstudio and they said the product might be delivered with bit of delay but was in stock. However, the price on Techbooze.in was cheaper, so ordered that.
I add the product to the cart and call up the shop if they have it in stock, how soon they can ship, etc. They didn't respond. But since their price was good I decided to buy from there (Mistake 1).
When checking out, I verified the product, and sure enough, MSI B450i Gaming Plus AC was in stock. I order it, pay via RazorPay option. I get email confirmation about the order and at a glance it looked like MSI B450i Gaming Plus AC. I however didn't open the mail and verified all details (Mistake 2).
The product gets delivered after 8 days, and as soon as I received it I knew something was off. The box was bigger than I expected. I opened the packaging and the product was MSI B450 Gaming Plus Max. That's when I saw the confirmation email and there, it was listed as MSI B450 Gaming Plus Max.
I call them up and explain my situation and I would like to either get a refund, or buy the motherboard from them even if there were some delays (I knew it wasn't in stock else where, PCstudio had sold out their stocks by then). The comapny said they'll try to source the motherboard for me. After 5 days, they said that MSi B450i is not in their stock/inventory and they weren't sure when it will be back in stock. They issued a return.
Now, I asked if they could schedule the pickup, but they said there might be some issues with pickup and they wanted to avoid that. They told me to return it via DTDC. Fine, I do that.
The DTDC people "try" to deliver, didn't contact me or the consignee, and just return the package after 2 days. I ask for a rebook which my local DTDC center does. The second time, it gets delivered but the outer box is bit beaten up and crushed. Nothing ripped, but sure looks beaten up. Now the company says they can't issue a refund because it is not in "Sellable" condition and I just say that I sent the product back via their requested courier. I remember declaring my item when I was shipping and asked for insurance. Turns out they "forgot" to bill for that. The local center asked me to raise a complain which I did. I don't think DTDC will do anything at all, and will take a lot of time.
I know I screwed up a bit, trying to save 2k and I've already lost ~800 in shipping. I can live with that, but what I didn't like was the attitude of the company. They were confident on their online system but I can bet my left nut I ordered MSI B450i. I was entirely blindsided when I saw the confirmation email, I felt cheated in the truest sense. They are still very adamant that they did nothing wrong. Since they couldn't provide me with MSI B450i I straight up told them I can buy it from another store, just let me do that, only after that did they agree. If they had raised a pickup from their end, I think it would've made things smoother, but I guess I was a pushover. Now I'm just furious.
If I take the motherboard back, I'd have to sell it at a loss, maybe at 9k or so since it's already retailing for 10.7k in amazon.
I just want my dang money back.
I've already got a few takeaways which I learnt from this experience -
1. ALWAYS check the confirmation receipts
2. DON'T be a pushover. Sometimes being a Karen is just they way to not get screwed over / ruining your mental peace
3. Verify insurance, and don't always assume the other person is doing their job perfectly (DTDC billing/ delivery)
I wanted to build a mini-itx/micro-atx gaming system (cuz I would like to have something small and portable yet powerful). I bought Ryzen 7 2700 and decided to buy MSI B450i Gaming Plus AC. I shopped around a bit (Amazon, Flipkart, PrimeABGB and others) but almost no one had the motherboard in stock, save for 2 websites - PCstudio.in and techbooze.in
The price on PCstudio.in was 13k + 500 shipping, while the price on techbooze.in was 11k including shipping. I checked the listing and sure enough, it was showing "Available". I contacted PCstudio and they said the product might be delivered with bit of delay but was in stock. However, the price on Techbooze.in was cheaper, so ordered that.
I add the product to the cart and call up the shop if they have it in stock, how soon they can ship, etc. They didn't respond. But since their price was good I decided to buy from there (Mistake 1).
When checking out, I verified the product, and sure enough, MSI B450i Gaming Plus AC was in stock. I order it, pay via RazorPay option. I get email confirmation about the order and at a glance it looked like MSI B450i Gaming Plus AC. I however didn't open the mail and verified all details (Mistake 2).
The product gets delivered after 8 days, and as soon as I received it I knew something was off. The box was bigger than I expected. I opened the packaging and the product was MSI B450 Gaming Plus Max. That's when I saw the confirmation email and there, it was listed as MSI B450 Gaming Plus Max.
I call them up and explain my situation and I would like to either get a refund, or buy the motherboard from them even if there were some delays (I knew it wasn't in stock else where, PCstudio had sold out their stocks by then). The comapny said they'll try to source the motherboard for me. After 5 days, they said that MSi B450i is not in their stock/inventory and they weren't sure when it will be back in stock. They issued a return.
Now, I asked if they could schedule the pickup, but they said there might be some issues with pickup and they wanted to avoid that. They told me to return it via DTDC. Fine, I do that.
The DTDC people "try" to deliver, didn't contact me or the consignee, and just return the package after 2 days. I ask for a rebook which my local DTDC center does. The second time, it gets delivered but the outer box is bit beaten up and crushed. Nothing ripped, but sure looks beaten up. Now the company says they can't issue a refund because it is not in "Sellable" condition and I just say that I sent the product back via their requested courier. I remember declaring my item when I was shipping and asked for insurance. Turns out they "forgot" to bill for that. The local center asked me to raise a complain which I did. I don't think DTDC will do anything at all, and will take a lot of time.
I know I screwed up a bit, trying to save 2k and I've already lost ~800 in shipping. I can live with that, but what I didn't like was the attitude of the company. They were confident on their online system but I can bet my left nut I ordered MSI B450i. I was entirely blindsided when I saw the confirmation email, I felt cheated in the truest sense. They are still very adamant that they did nothing wrong. Since they couldn't provide me with MSI B450i I straight up told them I can buy it from another store, just let me do that, only after that did they agree. If they had raised a pickup from their end, I think it would've made things smoother, but I guess I was a pushover. Now I'm just furious.
If I take the motherboard back, I'd have to sell it at a loss, maybe at 9k or so since it's already retailing for 10.7k in amazon.
I just want my dang money back.
I've already got a few takeaways which I learnt from this experience -
1. ALWAYS check the confirmation receipts
2. DON'T be a pushover. Sometimes being a Karen is just they way to not get screwed over / ruining your mental peace
3. Verify insurance, and don't always assume the other person is doing their job perfectly (DTDC billing/ delivery)