Need help to settle a dispute against ICICI Bank Credit Card

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wecaz

Contributor
Hi,
I am having bad experience with my ICICI Bank Platinum Credit Card. On April 2nd, a new transaction of 2k has been added in my account. This transaction took place in Big Bazaar on Jan 06th. The amazing thing is that I never performed this transaction. After this transaction 3 billing cycles are gone.:@

Now I have sent a dispute letter to the bank. They need 60 days to investigate and want me to pay the amount as of now. If finally the dispute favours me, I will get a refund.

I need advice from you friends. What should I do more to save my money? Has anyone experienced the same problem earlier?:huh:
 
i've noticed that big bazaar swipes your card twice :S (at least here )

then again, i dont go to big bazaar. they have the widest variety of crap you have ever seen :P
 
if they ask u to pay up do the same , because - or else they will start charging the penalty and interest n stuff , they will go according to the books so u will need to be calm and do that........best do this......its a 2k transaction and falls in the splitable category :) tell them u want to go easy on the pocket , split it into 6 months emi with only 4% processing and 0% interest , if the situation comes in ur favour then u can demand the entire amount back........
 
Well I had read about it in some blog before regarding banking problems....

Here is a link about a RBI scheme to to help us poor souls tortured by banks....

try it.... complaint filed here will hopefully cause a stir very high up...

Reserve Bank of India

Banking Ombudsman
 
ronnie_gogs said:
Well I had read about it in some blog before regarding banking problems....

Here is a link about a RBI scheme to to help us poor souls tortured by banks....

try it.... complaint filed here will hopefully cause a stir very high up...

Reserve Bank of India

Banking Ombudsman
Click to expand...

wat links u have given are for banking not for credit cards....
It doesnt work the way we think......u call the poor souls @ icici and complaint and rant , they really cant do anything abt it ,but can only forward your complaint to the next level and to avoid that u are needed to do the needfull and send in a complaint. The issue will take -UPTO 60 days- , that necessarily doesnt mean that it will take 60 days. Its very simple , be calm with these issues.......

Log a official complaint and keep a copy ( received stamped / notified ) with u , once done call the cc dept speak to a sup / manager , and put across the point that if its a wrong transaction they will revert the amount back , but "U" really dont have 2k lying around with u , so what do they have to offer.....and make sure u put the line "what do they have to offer" , then they will come up with what can / cannot be done. At times wrong transactions show up and get reverted back by the system automatically , wait and check upon that too......
 
ronnie_gogs said:
Well I had read about it in some blog before regarding banking problems....

Here is a link about a RBI scheme to to help us poor souls tortured by banks....

try it.... complaint filed here will hopefully cause a stir very high up...

Reserve Bank of India

Banking Ombudsman
Click to expand...

I second that !! Wat else does one need when ronnie provided with the direct links to d complaint form of banking ombudsment.

Well you dont need to file a complaint with the ombudsment as of now. First write a letter to some senior ICICI official regarding the matter and do mention over there that i fthe transaction is not reversed you will take up the matter to d BO... Banks usually dont get into these kindaa husles when the customer goes the legal way. So just dont agree at any cost to agree to that payment if you havnt made any such purchase.
ronnie_gogs said:
was just trying to help :( ....

too bad if the links are crap....
Click to expand...
NO CRAP. I'v bookmarked d links !! :D
 
dispute the transaction now...
the bank will roll back the charges...till they have looked into it
big bazaar does swipe it twice at many places once sud be on the terminal machine and once should be on the there computer screen waala slot for there billing records...
 
Hi friends,
Last month I got reply from ICICI bank that dispute has been decided in favour of the bank. Now they have loaded my credit card bill with loads of Interest+late payment fee+service charges, and due amount is almost double of the original transaction amount. They have produced a copy of charge slip too, it matches approximately 60% to my signatures(this %age is getting lower as I look at it again and again.) Bank would never encash a cheque with these signatures.

Now there are two possibilities: My card has been misused, somehow(I don't know, but it is blocked now). OR I may have made transaction, I may have signed the charge slip in hurry(bad signatures) and finally forgot about the transaction in three months.

I mailed ICICI bank to settle the dispute. I offered them to remove the charges and I will pay the actual transaction amount. But their customer care doesn't agree with this solution. Instead I am asked whether I want to pay this due or not.

I have savings account with this bank too(with different customer id). Can they block some amount in savings account if I don't pay? What bad they can do to me..

Suggestions invited
 
head over to nearest icici branch, go to the headoffice if possible.

I'm not sure but I think it should be in CP.

If ur super sure about you not incurring this expense, then you could threaten with legal consequences.

I had got into an issue with them of ~Rs85,000, only got resolved once I used legal threat (my uncle is a good advocate).

Regardless of this dispute I would suggest you to close or transfer the balance from ur savings a/c asap.

ICICI is one the most shitty bank I have come across and their customer support is pathetic across all divisions.

I suggest amex or HSBC. Their services and customer support are flawless.

never ever had a issue with these 2 banks in the past 3 years.
 
Since they have produced the charge slip with your signatures... you cannot do anything... You should have paid the 2k as was suggested by many members earlier...

I know its harsh but even if you take them to the court/ ombudsman they will have a solid proof... All you can do is speak to someone in the bank & see if they can get rid of interest & service charge... It will be hard but doable if you had a clear payment history before this incident & you had always paid your dues on time...

If you have not linked the card with your bank a/c. by ECS for payment then you are safe... but its generally a good idea not to have Credit Card & Bank a/c from same Bank... (personal opinion)
Credit Cards are very dangerous & the moment you ignore it or its transaction they will haunt to no end....

What I do personally regarding signatures is that I've a Gold Card from HDFC which also issues a separate mini card (My City Benefit card) for the same a/c.... The second card looks pretty cheap (ordinary) which I've not signed & nobody know what type it is... Also I use a different signature for charge slip... For most low value purchases & groceries nobody looks into it... Once a shopkeeper did asked me to sign on the back of the card when I was buying a magazine & I told him I won't... 'coz there is no insurance on the card & if I loose it somebody can misuse it copying my signatures, he didn't pressed for it... For high value purchase I was asked once for the siggy but I gave the same excuse & instead offered to give an ID proof.... Purchase was for ~45k....

So, if something like this ever came to haunt me I'll have a backdoor open by using a different signature & can refuse the transaction (provided I didn't do the txn)...

But bottom line is you have to be extremely careful with Credit Cards..
 
wecaz said:
OR I may have made transaction, I may have signed the charge slip in hurry(bad signatures) and finally forgot about the transaction in three months.
Click to expand...

Eh ? Are you serious ? :S
 
worst case...they'll take money out of your account if you refuse to pay up. they did that with a friend. If you're not sure who did it...go ahead and make the payment. Being a defaulter will trouble you in longer run...getting loans or going abroad etc.
 
I had been through a similar situation.
I had given my credit card to a BPCL attendent..and he swiped my card twice and gave me just 1 receipt to sign on. Came to know about this in the bill.. immediately called up the customer care and notified of the same.they had asked me to mail a copy of the receipt and CC card to the bank guys for verification. I scanned all documents and e-mailed it to the hsbc's Grievance Redressal.

I was called up and said the dispute would take 45 days for the investigation..
Money was credited back after 2 months.
 
racy1 said:
Since they have produced the charge slip with your signatures... you cannot do anything... You should have paid the 2k as was suggested by many members earlier...
I know its harsh but even if you take them to the court/ ombudsman they will have a solid proof... All you can do is speak to someone in the bank & see if they can get rid of interest & service charge... It will be hard but doable if you had a clear payment history before this incident & you had always paid your dues on time...
If you have not linked the card with your bank a/c. by ECS for payment then you are safe... but its generally a good idea not to have Credit Card & Bank a/c from same Bank... (personal opinion)

Credit Cards are very dangerous & the moment you ignore it or its transaction they will haunt to no end....
What I do personally regarding signatures is that I've a Gold Card from HDFC which also issues a separate mini card (My City Benefit card) for the same a/c.... The second card looks pretty cheap (ordinary) which I've not signed & nobody know what type it is... Also I use a different signature for charge slip... For most low value purchases & groceries nobody looks into it... Once a shopkeeper did asked me to sign on the back of the card when I was buying a magazine & I told him I won't... 'coz there is no insurance on the card & if I loose it somebody can misuse it copying my signatures, he didn't pressed for it... For high value purchase I was asked once for the siggy but I gave the same excuse & instead offered to give an ID proof.... Purchase was for ~45k....
So, if something like this ever came to haunt me I'll have a backdoor open by using a different signature & can refuse the transaction (provided I didn't do the txn)...
But bottom line is you have to be extremely careful with Credit Cards..
Click to expand...

These things are best solved face to face..

Go to the bank and sort it out..
 
racy1 said:
.... The second card looks pretty cheap (ordinary) which I've not signed & nobody know what type it is...
Click to expand...

This seems like a good idea because..

racy1 said:
...if I loose it somebody can misuse it copying my signatures, .. For high value purchase I was asked once for the siggy but I gave the same excuse & instead offered to give an ID proof.... Purchase was for ~45k....
Click to expand...

But i've always been under the impression they could refuse the transaction, as a credit card without a signature is not a valid credit card.

...hehe, might hurt business but i guess your reason sounds plausible at first glance, producing a PAN card with photo should be sufficient enough.

From personal experience i've known not shredding credit card statements + receipts can be deadly, all it takes is an attentive dumpster diver.
racy1 said:
But bottom line is you have to be extremely careful with Credit Cards..
Click to expand...

Seems like a lot of hassle if vendors are in the habit of dbl swiping. I've never heard of this happening anywhere else !!!
 
blr_p said:
This seems like a good idea because..

But i've always been under the impression they could refuse the transaction, as a credit card without a signature is not a valid credit card.

...hehe, might hurt business but i guess your reason sounds plausible at first glance, producing a PAN card with photo should be sufficient enough.

From personal experience i've known not shredding credit card statements + receipts can be deadly, all it takes is an attentive dumpster diver.
Seems like a lot of hassle if vendors are in the habit of dbl swiping. I've never heard of this happening anywhere else !!!
Click to expand...

Technically a card is indeed not valid if nor signed but for low value transactions nobody care... Even they understand if its stolen then it will be used for something big... :P

I agree that charge slips & statements should be kept safe... I file them & keep all my statements + charge slips & verify it with the statement.. ..:D

Finally never let it leave your site... I make sure its swapped in front of me every time... so it takes care of double swap... Even if the seller is distracting me by speaking to me, my eyes never leave my card.... :ohyeah: :ohyeah:
 
what does an attendant stand to gain by double swiping

the money doesnt come to him/her anyway

I am not denying that CC companies are pricks of the worst order, but then the customers they get are no saints either (For a techie example, think people who max out their complete cover warranty, and then boast abt how they got everything replaced under it by intentionally breaking the device on like 10 days before complete cover expiry...and then they boast about their feat (?) on top of it)
 
superczar said:
what does an attendant stand to gain by double swiping
the money doesnt come to him/her anyway

I am not denying that CC companies are pricks of the worst order, but then the customers they get are no saints either (For a techie example, think people who max out their complete cover warranty, and then boast abt how they got everything replaced under it by intentionally breaking the device on like 10 days before complete cover expiry...and then they boast about their feat (?) on top of it)
Click to expand...

True, customers are no saint but those who want to dupe the card company will do it no matter what..... An attitude.... ukhad sako to ukhad lo... :rofl: :rofl:

Thats why banks are harsh on genuine customers so finally its the genuine customer who suffers... Bottom line is in India CC companies are the biggest prick 'coz they haress a customer even before & after he has taken the card... :@ :@
 
superczar said:
what does an attendant stand to gain by double swiping

the money doesnt come to him/her anyway
I am not denying that CC companies are pricks of the worst order, but then the customers they get are no saints either (For a techie example, think people who max out their complete cover warranty, and then boast abt how they got everything replaced under it by intentionally breaking the device on like 10 days before complete cover expiry...and then they boast about their feat (?) on top of it)
Click to expand...

Frankly speaking its a cycle..Companies make bad products which people cant trust to live long, hence the replacement.. then these customers get a habit of doing it everywhere so these companies get wary and either pull the axe on genuine customers or cost cutting by way of poor materials or support..:@ then the cycle starts again...

CAnt help it..
Best thing??

Carry cash:D :P
 
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