PC Peripherals Need help with RMA process of Intel CPU & Corsair SSD

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Lord Nemesis

Lord Nemesis

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Guy's, need help with RMA process for Intel and Corsair. Where/how do I file for RMA and what is the process like? I am in Hyderabad, so are there any local centers for these.
 
Anyone who has the relavent info? I already found the procedure for Corsair. Need the process for Intel. Are there any local RMA centers for Intel in Hyd?
 
Send a mail to:

Code: 
apacsupport@mailbox.intel.com

Or contact them at
Code: 
91 802 854 2105

You will get an automated acknowledgement response. Wait for the customer support from the Asia Pacific region to respond with a ticket number for your case. They generally do that within 24 hours between working days. They are going to ask you for further details. These were what was asked from me when I intended to RMA the 2500K:

Processor details:

1. FPO number:

2. ATPO number:

Processor Fan details:

1. Cooler Fan Part Number xxxxxx-xxx

2. Cooler Fan Serial Numberxxxxxx xx

3. Cooler Fan Part Number xxxx-xxxxxx-xxxxx

4. Manufacturing Company [NIDEC / SANYO DENKI]

Motherboard details:

1. Model:

2. AA number:

Exact issue that you are facing with the Processor:

(Ex: No Display, Overheating, Restarting etc)

Contact Information:

1. Complete Shipping Address: (door number/street name/area name/

2. City/state)

3. Postal Code:

To assist you further, I request you to please co-operate with us by providing the answers for each of the troubleshooting steps given below. This helps us to provide you with the right resolution.

1. How long have you been using this processor? Please provide exact date of purchase [MM/DD/YY].

2. Have you changed or installed any hardware or added any software before the problem occurred?

3. Check the CPU Fan.

4. Check for the thermal interface material. Is it applied properly between the CPU and the heat sink?

5. Have you tested this processor on another working motherboard? Did the same problem occur? Please provide the complete motherboard model and manufacturer where the CPU was also tested. If it is an Intel motherboard, please provide its board revision or AA# [AA xxxxxx-xxx].

6. Have you tried just changing the processor with the same model but using the same old components? Did the same problem occur?

8. Do you see any physical damage on the processor? If yes, attach a photo that would clearly and closely show the damage upon replying to this mail. Do attach the photo as a jpeg file.

9. If you tried other testing, please specify.
Click to expand...

It isn't exactly hard if you managed to search properly - http://www.intel.com.../eng/406123.htm

http://www3.intel.com/cd/channel/reseller/apac/eng/support/32606.htm
 
^^I already saw that page and have tried the phone number and its not working. Have also sent a mail to the email id in the morning and only got an automated response so far. Thought that there might be a more simpler way to approach them. In any case, thanks for the info, I guess there isn't much I can do till they respond.
 
For your Corsair RMA issue Sire, these are the steps --

  1. Contact Kaizen Infotech --> and find out where the local service point is, next drop by them with your faulty product.
  2. They will list your product and give you an RMA ticket, keep this ticket.
  3. Depending on the type of product you have filed in for an RMA, time taken to replace it will be --
  • 1 -->2 days for pen-drives and RAM kits.
  • 3 -->4 days for replacement of a SMPS.
  • 4 days --> 1 week, for SSD's.

All numbers are from the Bangalore RMA centre. Hope this helps, Cheers!!
 
^^ Yes, went to their office in Secundrabad yesterday and gave the SSD for RMA and came back home with bad case of Flu. Bed ridden since yesterday afternoon with fever (103~104deg), sore throat, body aches, dizziness and few other symptoms.
<
 
Got my Replacement SSD from Kaizen.

Total turnaround time = 2 working days. (this includes couriering the faulty unit from Secundrabad office to Bangalore and they sending a replacement unit to my home).

This is simply by far the best RMA service I experienced so far in the country. This is how RMA should be. Hats off to Kaizen and Corsair..
 
Lord Nemesis said:
Got my Replacement SSD from Kaizen.

Total turnaround time = 2 working days. (this includes couriering the faulty unit from Secundrabad office to Bangalore and they sending a replacement unit to my home).

This is simply by far the best RMA service I experienced so far in the country. This is how RMA should be. Hats off to Kaizen and Corsair..
Click to expand...

Your SSD got replaced, how are you feeling? Hope you get well soon, Sire.
 
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