PC Peripherals Need RMA help ACRO offering different mouse

[AlphaSkull]

Razer is good (not all products)but the guys who import i.e, acro is pretty bad. Even I had to wait for 1m for my replacement. And when ever I asked for updates they kinda ghost you or reply late, but they have no means of saying what's the waiting period for the RMAed peripheral.

 

[Abhijat]

Razer is good (not all products)but the guys who import i.e, acro is pretty bad. Even I had to wait for 1m for my replacement. And when ever I asked for updates they kinda ghost you or reply late, but they have no means of saying what's the waiting period for the RMAed peripheral.

True, I sent in my soundmagic es18 earphones for rma with all packaging and accessories. I got back the shittier cable and color version in a transparent plastic bag. No box, no eartips nothing.

 

[NikhilSingh25]

Razer is good (not all products)but the guys who import i.e, acro is pretty bad. Even I had to wait for 1m for my replacement. And when ever I asked for updates they kinda ghost you or reply late, but they have no means of saying what's the waiting period for the RMAed peripheral.

And the thing is they don't answer till you call them repeatedly.

 

[rockyo27]

Message him once here https://sg.linkedin.com/in/mltan
These rma companies are horrible here especially kaizen

Is there any link to message these kaizen guys or galax guys.....a friend has to rma his gpu and kaizen is asking for distributors bill....it's like denying the warranty by asking something one which end user can't get

 

[rockstah]

And the thing is they don't answer till you call them repeatedly.

Acro rma is the worst, I've been trying to reach them over email and call but they don't respond. I've sent my mouse for RMA and they acknowledged receiving it on 19th July, after that nothing.

I'm never buying Razer again, it was already bad enough that they even don't last more than two years and now their service is shit.