Spacescreamer
Innovator
I had purchased a set of speakers from LSB In the month of May 2011.The total amount paid was Rs 12,479/-
The set developed some fault within the warranty period, and hence it was sent for RMA @ Nehru place's authorized center.
After few weeks, the company responded that due to unavailability of the set in India, and/or unavailability of parts, they ll be refunding the amount, the price at which they had sold the set to LSB. This amount was Rs 12000/- and it got duly refunded on 23rd May.
Three days later, on 26th of May, i sent a mail to LSB.. asking them to refund the remaining amount to me as the deal stood null and void. By this time, the notice for the company being sold to FK and the redirection page had not been put up. The CC asked me to send in a detailed email, which he ll forward to the accounts dept. and promised a response within 24-48 hrs.
After 7 days, i again called them up and asked for the status. The cc guy said that the response from their accounts dept hasnt arrived and he ll again fwd my query.
Now yesterday i got fed of waiting and called them again. The cc guy again like a tape recorder went through with the procedure and asked me to fwd the query via e mail and that he ll forward it to the concerned dept.
Now:
1) Is my understanding correct, that i should be refunded the amount which LSB holds ?
2) What should be my next step..? Haggle with LSB or fwd the complaint to FK ?
3) Will it be worthwhile taking this to consumer court ?
The set developed some fault within the warranty period, and hence it was sent for RMA @ Nehru place's authorized center.
After few weeks, the company responded that due to unavailability of the set in India, and/or unavailability of parts, they ll be refunding the amount, the price at which they had sold the set to LSB. This amount was Rs 12000/- and it got duly refunded on 23rd May.
Three days later, on 26th of May, i sent a mail to LSB.. asking them to refund the remaining amount to me as the deal stood null and void. By this time, the notice for the company being sold to FK and the redirection page had not been put up. The CC asked me to send in a detailed email, which he ll forward to the accounts dept. and promised a response within 24-48 hrs.
After 7 days, i again called them up and asked for the status. The cc guy said that the response from their accounts dept hasnt arrived and he ll again fwd my query.
Now yesterday i got fed of waiting and called them again. The cc guy again like a tape recorder went through with the procedure and asked me to fwd the query via e mail and that he ll forward it to the concerned dept.
Now:
1) Is my understanding correct, that i should be refunded the amount which LSB holds ?
2) What should be my next step..? Haggle with LSB or fwd the complaint to FK ?
3) Will it be worthwhile taking this to consumer court ?
