NeoHE Warranty Sticker
As has been noted original NeoHE’s warranty sticker suffered from two problems. Notably the material used was too weak to survive shipping and would often tear. Secondly the position of the warranty sticker was not as specified by Antec for our power supplies. Recent shipments of NeoHE’s have rectified these issues.
A broken warranty sticker does not necessarily invalidate the warranty: as long as the power supply exhibits no other evidence of tampering, as long as the sticker is the first production one in the original location, and as long as the special circumstances warranty procedure (described below) is followed, Antec will honor the warranty for affected Neo HE power supplies.
Customers who encounter this issue must take the following steps:
1. Contact Antec Customer Support by email at
customersupport@antec.com or
Europe.customersupport@antec.com to report this issue, the sooner the better. Include the model and unit serial number in the report.
2. Antec Customer Support will respond with an email listing that specific power supply by serial number and confirming that, barring other external or internal signs of tampering, Antec will honor the warranty for that reported unit.
3. It is the responsibility of the customer to keep the email from Antec Customer Support. Should an RMA ever be required, the customer will need to produce said email along with other warranty paperwork such as the purchase receipt, RMA form, etc. This is an additional special circumstances requirement for these cases, and no exceptions will be made.
