Prime Video not streaming in HD because of HDCP?

Ajish

Ajish

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Hello,

So I was trying to watch the Ministry of Ungentlemanly Warfare on my PC today and everything was super pixelated. When I clicked on the gear settings it was set to 'Best', but there was a message (screenshot attached). This has never happened before and I am not sure why it's happening now. I updated drivers and Firefox and it still showed this error. There is no such error on Netflix or Hotstar so I'm totally perplexed.

Anyone else getting this? Anyone know the fix?

If it helps, I have a 3080Ti which is connected to my LG 27UK650-W via the included DisplayPort cable, which I'm not sure which version it supports, or if that even is a thing.

Anyway, looking for some help, please. Thanks for reading!
 

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Have you tried using the Prime web app from the Microsoft Store? I use that and the HD works fine. Firefox had this issue a while ago but afaik it got resolved.
 
Do you have DRM disabled on firefox? Maybe Prme is preventing HD playback due to disabling DRM. I know both Netflix and Prime do this, but I don't know why only Prime is affected in your case.

Maybe try with the webapp as described above or a chromium based browser and check if you get the same results?

Finally, certified DP cables (which is what LG is bound to include in it's packaging), even the bare minimum DP 1.0 or 1.1 supports atleast FHD. DP1.2 supports 4K.

Also what OS are you running this on?

If Windows, any recent updates that may have broken something?
 
Too much hassle for all of this. Even on mobile i get low quality from prime video. Easy fix for me is to use firesticktv. I get good quality with it, including 4k HDR.
 
TheNawab said:
Have you tried using the Prime web app from the Microsoft Store? I use that and the HD works fine. Firefox had this issue a while ago but afaik it got resolved.
Click to expand...
Honestly I did not think of this. But I have everything opening automatically on my browser and don't want to use an app just for this if I can avoid it. Thanks for the suggestion though!

badwhitevision said:
Do you have DRM disabled on firefox? Maybe Prme is preventing HD playback due to disabling DRM. I know both Netflix and Prime do this, but I don't know why only Prime is affected in your case.
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I do not. I even tried disabling the checkbox after which Prime would straight up refuse to play.

badwhitevision said:
Also what OS are you running this on?

If Windows, any recent updates that may have broken something?
Click to expand...
Yes it is Windows and fully up to date since I have auto update enabled.


Tracer_Bullet said:
Too much hassle for all of this. Even on mobile i get low quality from prime video. Easy fix for me is to use firesticktv. I get good quality with it, including 4k HDR.
Click to expand...
Yah that's mainly for TV yah. I'm on PC. Everything else is working on the browser; want to avoid a separate solution just for this. Thanks.
 
ajish65 said:
Yah that's mainly for TV yah. I'm on PC. Everything else is working on the browser; want to avoid a separate solution just for this. Thanks.
Click to expand...
I am using it with monitor. But yeah we do need to set it up - Connect the stick to free HDMI port and get audio via Bluetooth or some other way.
Otherwise i just get unusable quality on desktop and i think there is no easy fix on Linux.
 
ajish65 said:
Hello,

So I was trying to watch the Ministry of Ungentlemanly Warfare on my PC today and everything was super pixelated. When I clicked on the gear settings it was set to 'Best', but there was a message (screenshot attached). This has never happened before and I am not sure why it's happening now. I updated drivers and Firefox and it still showed this error. There is no such error on Netflix or Hotstar so I'm totally perplexed.

Anyone else getting this? Anyone know the fix?

If it helps, I have a 3080Ti which is connected to my LG 27UK650-W via the included DisplayPort cable, which I'm not sure which version it supports, or if that even is a thing.

Anyway, looking for some help, please. Thanks for reading!
Click to expand...
The speculation is that Amazon is trying to push people towards the app to display more ads. It may be related to adblockers but not sure if uninstalling addon will work.

Anyway, quite some users started reporting it after the Firefox 128 update, so if it is something else breaking the HDCP status, then Mozilla will have to fix it.
 
6.4 GB worth data per hr showing on amazon app but quality is not even 720p. I think pay prime and p!rate 4k is the only option now o_O This kind of sucks :banghead:
 
ajish65 said:
Hello,

So I was trying to watch the Ministry of Ungentlemanly Warfare on my PC today and everything was super pixelated. When I clicked on the gear settings it was set to 'Best', but there was a message (screenshot attached). This has never happened before and I am not sure why it's happening now. I updated drivers and Firefox and it still showed this error. There is no such error on Netflix or Hotstar so I'm totally perplexed.

Anyone else getting this? Anyone know the fix?

If it helps, I have a 3080Ti which is connected to my LG 27UK650-W via the included DisplayPort cable, which I'm not sure which version it supports, or if that even is a thing.

Anyway, looking for some help, please. Thanks for reading!
Click to expand...
Must be some bug ..... which I too got the same error at first. Then I just played around checking other UHD content on prime-video on PC & got back to Ministry ....
NOW Works fine on my PC & TV also - 4K
[my specs are in my signature]
 

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princeoo7 said:
6.4 GB worth data per hr showing on amazon app but quality is not even 720p. I think pay prime and p!rate 4k is the only option now o_O This kind of sucks :banghead:
Click to expand...
It almost always starts with lower quality at first on playing any video and then switches to better quality after few seconds/mins. So maybe start watching, and see if it improves.
 
I have somewhat same problem. No matter what, the stuff won't play in 4K for me. On Netflix or Amazon Prime. Have 3090 with Display Port connected to 4K60 monitor. But the Youtube 4K videos play just fine. Don't know what the problem is, even the Netflix support gave up on this.
 
sandeepsachin said:
on chrome, of late, i cant even even see what quality the video is playing at. There is no HD or 1080p markings below at all. Has anything changed?
Click to expand...
Prime has a gear icon on the top right, clicking on which displays the 'quality'; but there is no HD or 4K demarcation. They use their own, 'Good', 'Better' and 'Best' and only tell you how much data will be consumed for each. What each of their quality names corresponds to in the real world is anyone's guess.


REY619 said:
I have somewhat same problem. No matter what, the stuff won't play in 4K for me. On Netflix or Amazon Prime. Have 3090 with Display Port connected to 4K60 monitor. But the Youtube 4K videos play just fine. Don't know what the problem is, even the Netflix support gave up on this.
Click to expand...
Maybe you can also try the Cyberlink Blu-ray thing that @SunnyBoi linked.
 
ajish65 said:
Prime has a gear icon on the top right, clicking on which displays the 'quality'; but there is no HD or 4K demarcation. They use their own, 'Good', 'Better' and 'Best' and only tell you how much data will be consumed for each. What each of their quality names corresponds to in the real world is anyone's guess.
Click to expand...
Prime does not do more than 1920x1080p on the desktop in any case.
 
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